Vanessa Guerro
Sun City,CA
Summary
Dedicated and dependable professional with diverse experience in customer service,reception Administrative support education, childcare, senior care, and youth programs. skilled in communicating with customers organizing documents and files, scheduling appointments, handling P
payment, providing academic support, and working with people of all ages. Known for being patient, responsible, organized, compassionate, and able to work effectively both independently and as part of a team. Committed to providing excellent service and creating positiveexperiencese for customers, student families and coworkers.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Coach
Elevo
Moreno Valley, California
10.2025 - Current
- Lead and supervise Elementary students during after- school sport activities.
- Teach student basic sport skills, teamwork, cooperation, and sportsmanship.
- Organize and lead engaging activities , appropriate for students' age and skills levels.
- Maintain a safe, positive, and inclusive environment for all students.
- Monitor student behavior and help resolve conflicts appropriately.
- Communicate with students , families, coworkers, and program staff in a professional manner.
- Assist with tournament and special program activities
- Encourage students to participate, build confidence and develop healthy teamwork skills.
Reading Tutor
Sierra Vista Elementary
Perris, California2
09.2021 - Current
- Provide small-group reading instruction to Elementary students in grade K-5
- Support students with phonics,decoding, fluency, vocabulary, and reading comprehension skills.
- Follow structured readilessonsng and adjust instruction based on individual student needs.
- Build positive relationships with students and create a supportive learning environment.
- Monitor student progress and provide encouragement and feedback to help student improve their reading skills.
- Maintain a safe, respectful, and engaging classroom environment.
- Communicate professionally with teachers and staff reading student progress and instruction needs.
Receptionist/Customer Service Representative
Solar Max
Riverside, CA
09.2019 - 12.2019
- Managed multi-line phone system for incoming calls and messages.
- Greeted and assisted clients with inquiries and appointment scheduling.
- Coordinated office supplies inventory and maintained stock levels.
- Supported team by preparing meeting rooms and materials as needed.
- Handled billing inquiries and processed payments accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Caregiver
Senior Facility
Riverside, California
2011 - 2013
- Assisted residents with daily living activities and personal hygiene.
- Monitored residents' health conditions and reported changes to nursing staff.
- Administered medications according to prescribed schedules and guidelines.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
Loan Modification
Financial Services Commission
Norco, California
2009 - 2010
- Analyzed financial statements, income information, and credit reports of borrowers to assess their ability to qualify for a loan modification or other loss mitigation option.
- Provided guidance and assistance to customers throughout the loan modification process.
- Communicated with bank and financial institutions to determine required documentation for loan modification files,
- Contacted customers to request and collect necessary documents
- Organize customer files and ensure required paperwork was complete.
- scheduled follow-up meetings with customers to review the status of their cases
- Provided professional customer service and maintained communication throughout the loan modification process.
Cashier
Burger City Grill
Norco, California
2008 - 2009
- Maintained cleanliness and organization at the front counter and dining area.
- Greeted customers, took food and beverages orders, and accurately process transactions
- Assisted customers with menu selections and answered questions about food items.
- Provided friendly customer service, enhancing the overall dining experience at the restaurant.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with team members to ensure efficient service and a positive customer experience
Education
High School Diploma -
Val Verde Adult School
Perris, CA02-2025
Skills
- Customer Service
- Reception/Front Desk support
- Professional Communication
- Telephone & Customer Follow up
- Document Collection & Organization
- File Management
- Scheduling &Appointment Coordination
- Cash Handling &Payment Processing
- Data Entry & Administrative Support
- Student Supervision
- Tutoring & Academic Support
- Youth Activity & Sports Leadership
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Coach
Elevo
10.2025 - Current
Reading Tutor
Sierra Vista Elementary
09.2021 - Current
Receptionist/Customer Service Representative
Solar Max
09.2019 - 12.2019
Caregiver
Senior Facility
2011 - 2013
Loan Modification
Financial Services Commission
2009 - 2010
Cashier
Burger City Grill
2008 - 2009
High School Diploma -
Val Verde Adult School