VANESSA GUTIERREZ
Fort Worth,USA
Summary
Professional with strong background in administrative support and front office operations. Skilled in managing schedules, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Marshall H. Brown DDS & Associates
1818 8th Ave
07.2024 - Current
- Facilitated patient scheduling and implemented appointment reminders to improve operational workflow.
- Nurtured patient relationships to ensure a welcoming and supportive atmosphere.
- Engaged with dental team to streamline processes, ensuring improved patient care outcomes.
- Managed financial transactions to uphold accuracy in copayment collection and payment processing, emphasizing attention to detail.
- Executed administrative tasks, including data entry and document management, to ensure an organized office environment.
- Handled substantial call volumes to ensure timely resolution of patient inquiries and concerns.
- Fostered patient relationships through compassionate support and guidance throughout the visit experience.
- Streamlined front office processes to improve patient satisfaction and ensure a welcoming environment.
- Coordinated specialist referrals and healthcare provider connections to enhance patient care quality.
Front Office Coordinator
iKids Pediatric Dentistry/D4C Dental Brands
Fort Worth, TX
06.2020 - 07.2024
- Managed patient check-in and check-out processes to ensure efficient clinic operations.
- Assisted with phone inquiries and coordinated appointment scheduling.
- Facilitated collection of copayments and deductibles to ensure financial compliance.
- Conducted thorough verification of insurance policies to ensure compliance and accuracy.
- Collaborated with dental office manager to oversee daily front office operations.
Front Office Coordinator
South Texas Dental/Brident
Fort Worth, TX
09.2017 - 06.2020
- Facilitated patient check-in and check-out processes.
- Improved client accessibility by managing phone communications and scheduling appointments accurately.
- Facilitated collection of copayments and deductibles to ensure financial compliance.
- Conducted thorough verification of insurance policies to ensure compliance and accuracy.
- Entered treatment plans into computer systems to ensure accurate patient records.
Waitress
El Torito Mexican Restaurant
Azle, TX
02.2015 - 06.2017
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Operated cash register efficiently. Processed customer transactions accurately. Balanced cash drawer at end of shift.
- Maintained cleanliness and organization of tables and workplace area.
- Resolved customer complaints efficiently, resulting in improved client satisfaction.
Education
-
Tarrant County College
Fort Worth, TXHigh School Diploma -
Azle High School
Azle, TX05.2015
Skills
- Bilingual fluent in English and Spanish
- 40 WPM
- Multitasker
- Willing to learn and adapt quickly
- Reliable and Punctual
- CPR Certified
- Efficient with microsoft word, excel, powerpoint, Dentrix, Eaglesoft and Denticon
Timeline
Front Office Coordinator
Marshall H. Brown DDS & Associates
07.2024 - Current
Front Office Coordinator
iKids Pediatric Dentistry/D4C Dental Brands
06.2020 - 07.2024
Front Office Coordinator
South Texas Dental/Brident
09.2017 - 06.2020
Waitress
El Torito Mexican Restaurant
02.2015 - 06.2017
-
Tarrant County College
High School Diploma -
Azle High School