Vanessa Harris
Summary
Patient-oriented Ophthalmic Assistant with nine year background performing diagnostic testing and patient administrative tasks. Adept at taking patient medical histories and providing chairside assistance in interpreting in Spanish when needed to Ophthalmologist within busy eye care practice. Welcoming and supportive with ability to provide patient services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
John Frangie, MD PC
07.2022 - Current
- Improved patient satisfaction by providing thorough pre-examination assessments and assisting with diagnostic tests.
- Contributed to a collaborative team environment through effective communication with ophthalmologists, nurses, and other staff members.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Promoted positive public relations for the practice through exceptional interpersonal skills when interacting with patients and their families.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
- Obtained and recorded patient medical history and past ocular history.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Performed ophthalmology tests such as Argos, Pentacam and OCT
- Administered eye medications for dilation and treatment.
Ophthalmic Assistant
Eyesight & Surgery Associates
01.2019 - 07.2022
- Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history.
- Administered eye medications for dilation and treatment.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Performed ophthalmology tests such as OCT, Humphrey Visual Field and Corneal Topography.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Helped with interpreting in Spanish for patients who do not speak English
Front Desk Receptionist/Ophthalmic Assistant
Pioneer Valley Ophthalmic Consultants
07.2009 - 01.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained detailed records of all referral activities.
- Obtained and recorded patient medical history and past ocular history.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06.2002
Skills
- Manual refractions
- Post-op workups
- Post-op phone calls
- Appointment Scheduling
- Medical history documentation
- Customer service abilities
- Interpreting and doing exams in Spanish
Languages
Spanish
English
Certification
- Medical BIlling & Coding, Holyoke Community College, 2010
- Spanish Medical Interpreter, Springfield Technical Community College, 2021
Timeline
Ophthalmic Assistant
John Frangie, MD PC
07.2022 - Current
Ophthalmic Assistant
Eyesight & Surgery Associates
01.2019 - 07.2022
Front Desk Receptionist/Ophthalmic Assistant
Pioneer Valley Ophthalmic Consultants
07.2009 - 01.2018
High School Diploma -
Holyoke High School
- Medical BIlling & Coding, Holyoke Community College, 2010
- Spanish Medical Interpreter, Springfield Technical Community College, 2021
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