VANESSA HARTMAN
Castile
Summary
Experienced Customer Service Representative with 5+ years of experience. Forward-thinking approach to customer service, combining traditional skills with innovative strategies to enhance customer satisfaction and retention. Demonstrated excellence in relationship building, problem-solving, and adaptability. Achieved a 15% increase in customer retention through innovative dialogue techniques. Creative and detail-oriented professional eager to apply skills to solve customer inquiries and contribute to team success while upholding the highest service standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
StarTek
05.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Coast Professional Inc
02.2024 - 03.2024
- Handled customer inquiries with a detail-focused and enthusiastic approach
- Worked collaboratively to enhance customer satisfaction rates
- Applied innovative strategies to address customer complaints
- Increased customer retention by 15% through persuasive dialogue
- Offered authoritative and supportive customer assistance
Service Host/ Cashier
Walmart
06.2021 - 11.2023
- Managed time efficiently to ensure smooth operations at Walmart
- Delivered exceptional customer service, enhancing customer satisfaction
- Proficiently handled incoming calls, addressing customer queries and concerns
- Conducted training sessions for new hires, fostering team collaboration
- Handled bill payments, money orders, and transfers, ensuring financial accuracy
- Maintained cleanliness and organization of the workspace, promoting a positive work environment
- Managed lottery ticket sales, adhering to legal and company guidelines
- Implemented price changes accurately, ensuring up-to-date product information
Gas Attendant
Tops Friendly Markets
09.2019 - 05.2021
- Managed the organization and cleaning of pumps and kiosks to maintain a clean and safe environment
- Performed price corrections and record keeping with a high level of accuracy
- Handled lottery ticket transactions, ensuring compliance with state regulations
- Delivered top-notch customer service, handling inquiries and resolving issues promptly
- Contributed to the increase in customer satisfaction and repeat business through efficient service
Education
Diploma - Business
Pioneer High School
Yorkshire, NY06.2018
Diploma - Cosmetology
Cattaragus Allegany BOCES- Cosmetologist Program
Ellicottville, NY06.2018
Skills
- Microsoft Office Skillful
- Organizational Skills
- Adaptability
- Problem Solving
- Time Management
- Goal Setting
- Communication
- Relationship Building
- Account updating
- Script adherence
- Call center procedures
- Multitasking and organization
Timeline
Customer Service Representative
StarTek
05.2024 - 03.2025
Customer Service Representative
Coast Professional Inc
02.2024 - 03.2024
Service Host/ Cashier
Walmart
06.2021 - 11.2023
Gas Attendant
Tops Friendly Markets
09.2019 - 05.2021
Diploma - Business
Pioneer High School
Diploma - Cosmetology
Cattaragus Allegany BOCES- Cosmetologist Program