Work History
Education
Skills
Accomplishments
Volunteer Experience
Hobbies and Interests
COVID ERA ACHIEVEMENTS
Languages
References
Timeline
Generic

Vanessa Hedberg

Allegan,MI

Work History

Server's Assistant

Ocean House
  • Company Overview: A Forbes-rated Relais & Châteaux 15-star hotel.
  • Conducted regular walkthroughs of the dining room to identify any issues or needs from guests or staff.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Effectively multitasked within a fast-paced environment.

Customer Service

Dunkin' Donuts
  • Trained new customer service representatives on product knowledge and customer service techniques.
  • Developed and implemented customer service policies to ensure quality customer service.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.

Local Horse Barn
  • Maintained clean living quarters for high-end horses.
  • I dealt with clients and had to meet specific needs.
  • Made necessary measurements for medicine and food.

Education

Associate of Arts - Interior Design

Grand Rapids Community College
Grand Rapids, MI
03-2026

Some College (No Degree) - Beverage Service Marketing & Management

Johnson & Wales University
Providence, RI

Skills

  • Customer service
  • Design compositions
  • Coworker training
  • Menu presentation
  • Dining area maintenance
  • Food station setup

Accomplishments

  • Purple belt (Tae Kwon Do)
  • Norwich Future Leaders Weekend
  • West Point Academy Soccer Camp

Volunteer Experience

  • Virginia Thurston Healing Garden Cancer Support Center, Harvard, MA
  • Heart to Heart, Hamilton, MI
  • Harvard Conservation Trust, Trail management, Harvard, MA
  • Organized food drive for Stone Soup Kitchen twice

Hobbies and Interests

  • Designing
  • Reading
  • Drawing

COVID ERA ACHIEVEMENTS

  • Completed a Psychology 101 class through Yale University (Coursera)
  • Organized two food drives for a local food pantry. Collected over 361.9lbs of food

Languages

Portuguese
Professional
Spanish
Limited

References

References available upon request.

Timeline

Server's Assistant

Ocean House

Customer Service

Dunkin' Donuts

Local Horse Barn

Associate of Arts - Interior Design

Grand Rapids Community College

Some College (No Degree) - Beverage Service Marketing & Management

Johnson & Wales University

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Vanessa Hedberg