Vanessa Henriquez
Austin
Summary
Dynamic individual with a versatile background in hospitality and education. Skilled in maintaining service efficiency during peak times and fostering collaboration within teams to ensure high-quality customer service.
Overview
8
8
years of professional experience
Work History
Guest Greeter
Hyatt Regency Austin
Austin
01.2026 - 03.2026
- Assisted guests with check-in and provided information about hotel services.
- Maintained knowledge of local attractions and events to assist guests' planning.
- Monitored guest flow during peak times to enhance service efficiency.
Preschool Teacher
Country Home Learning & Art Center
Austin
03.2022 - 10.2023
- Read stories to children and taught painting, drawing and crafts.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Food Runner
Easy Tiger Bake Shop & Beer Garden, s, USA
Austin
09.2021 - 02.2022
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Assisted hostess by answering phones to take reservations or to-go orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Hostess
The Line Hotel
Austin
11.2020 - 06.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Food Expeditor
The Line Hotel
Austin
06.2020 - 03.2021
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Club Lounge Attendant
IHG - InterContinental Hotels Group
Austin
03.2019 - 06.2020
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Room Service Attendant
IHG - InterContinental Hotels Group
Austin
11.2019 - 02.2020
- Practiced food safety and sanitation habits and followed compliance requirements.
- Replenished guest supplies and amenities and performed inventorying duties to replace low stock of products.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Hostess
IHG - InterContinental Hotels Group
Austin
09.2018 - 03.2019
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Crockett High School
Austin, TX06.2017
Skills
- Training in Food Handling Preparation
- CPR/First-aid Certified
- Relationship Building
- Clear and Direct Communication
Languages
Spanish
Full Professional
Timeline
Guest Greeter
Hyatt Regency Austin
01.2026 - 03.2026
Preschool Teacher
Country Home Learning & Art Center
03.2022 - 10.2023
Food Runner
Easy Tiger Bake Shop & Beer Garden, s, USA
09.2021 - 02.2022
Hostess
The Line Hotel
11.2020 - 06.2021
Food Expeditor
The Line Hotel
06.2020 - 03.2021
Room Service Attendant
IHG - InterContinental Hotels Group
11.2019 - 02.2020
Club Lounge Attendant
IHG - InterContinental Hotels Group
03.2019 - 06.2020
Hostess
IHG - InterContinental Hotels Group
09.2018 - 03.2019
High School Diploma -
Crockett High School