JUJUAN EPPS JR
PARKVILLE,Maryland
Summary
Dedicated professional with a strong background in customer service and team leadership. Known for exceptional communication, attention to detail, and problem-solving skills. Committed to enhancing guest experiences and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Guest Greeter
Renewed Mind Worship Center
Windsor Mill, Maryland
05.2020 - Current
- Welcomed guests with warmth and enthusiasm at community worship events.
- Assisted in managing guest check-in processes during high attendance events.
- Provided information about services and activities to new and returning attendees.
- Provided concierge services such as making restaurant reservations or recommending local attractions for visitors' enjoyment.
- Developed relationships with regular customers to foster loyalty and repeat business opportunities.
- Ensured that the lobby area was clean, organized, and presentable at all times.
- Conducted facility tours for groups of visitors.
- Participated in training sessions related to hospitality industry standards and practices.
- Assisted patrons with handicaps to appropriate seating.
Shift Leader
Sweet Frog Frozen Yogurt
Cockeysville, Maryland
07.2025 - 09.2025
- Assisted customers with product selection and provided recommendations.
- Handled cash register transactions and maintained accurate cash drawer balance.
- Resolved customer inquiries and complaints with professionalism and care.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Fostered a team-oriented environment to increase morale and productivity.
Restaurant Waiter
Silver Spring
Parkville, Maryland
06.2025 - 08.2025
- Took and processed orders accurately using point-of-sale system.
- Provided exceptional customer service to enhance dining experience.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Greeted customers, provided menus and answered questions about menu items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Responded to ad hoc cleaning duties at end of shift.
Education
High School Diploma -
PARKVILLE HIGH
Parkville, MD06-2025
Skills
- Customer service
- Team building
- Time management
- Event coordination
- Cash handling
- Inventory management
Affiliations
Amateur Boxing with the goal of becoming a Professional Boxer. I also have a high interest in automotive engineering with the plan to attend CCBC for online classes.
Timeline
Shift Leader
Sweet Frog Frozen Yogurt
07.2025 - 09.2025
Restaurant Waiter
Silver Spring
06.2025 - 08.2025
Guest Greeter
Renewed Mind Worship Center
05.2020 - Current
High School Diploma -
PARKVILLE HIGH