Vanessa Hernandez
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
San Jose, California
05.2023 - 07.2024
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ground beans for espresso shots according to individual customer specifications.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Created promotional displays for advertising special events or promotions at the cafe.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Managed cash register and processed transactions with accuracy and integrity.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Addressed and resolved customer concerns to maintain brand loyalty.
Food Handler/Restaurant Cashier
Chipotle
Santa Clara, CA
09.2020 - 09.2021
- Discarded any expired or spoiled food items according to established guidelines.
- Operated kitchen equipment including slicers, mixers, grinders and blenders.
- Monitored product quality by tasting samples during preparation process.
- Transported large quantities of prepared foods from one area of the kitchen to another safely.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
- Replenished condiment containers on dining tables regularly throughout shift.
- Followed health and safety standards for proper food handling techniques.
- Inspected kitchen equipment for cleanliness prior to use.
- Organized storage areas to ensure that inventory was properly rotated according to expiration dates.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes and silverware.
- Received orders from customers in person or over the phone and entered them into the POS system correctly.
- Demonstrated knowledge of menu items in order to answer customer questions accurately.
- Checked temperatures of freezers, refrigerators and hot holding units on a regular basis.
- Packaged take-out orders with appropriate condiments and sides when necessary.
- Maintained a safe working environment by adhering to all sanitation protocols.
- Prepared ingredients for use in menu items such as salads, entrees, soups and desserts.
- Assisted cooks with meal prep tasks such as chopping vegetables or preparing sauces.
- Stocked supplies such as food items, beverages and paper goods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Washed, peeled, and prepared raw food materials.
- Pre-cooked certain items to prepare them for final cooking stages.
- Assisted in the inventory management of kitchen supplies and food items.
- Worked in fast-paced, ever-changing environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Followed company security procedures for handling large sums of money.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Courtesy Clerk
Safeway
Santa Clara, CA
06.2018 - 12.2019
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Followed proper food safety procedures when stocking refrigerated items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
Host
Pizza Chicago
Santa Clara, California
12.2017 - 06.2018
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests upon arrival and provided them with menus.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Checked identification for guests who appeared under age 21.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Private Dog Sitter
Robby & Iliyas Yonisi
Santa Clara, CA
10.2015 - 12.2017
- Provided basic grooming services such as brushing and bathing dogs.
- Fed and watered animals according to owner's instructions.
- Provided basic level obedience training
- Monitored pets closely while they are in my care ensuring their safety at all times.
- Assisted with potty training puppies while maintaining a consistent schedule.
- Walked dogs for up to an hour per day, following owners' instructions on route and duration.
- Cleaned pet areas including cages, litter boxes, beds.
- Greeted clients and their pets in a friendly manner.
- Offered animals exercise opportunities through walks and play activities.
Education
High School Diploma -
Wilson High School
Santa Clara, CA10-2020
Skills
- Table Bussing
- Menu Memorization
- Coffee expertise
- Up-selling
- Food Preparation
- POS Systems
- Beverage Preparation
- Cash Handling
- Tea expertise
- Food Running
- Opening and closing duties
- Espresso machine operation
- Exceptional customer service
- Order Taking
- Product Upselling
- Safe Food Handling
- Friendly and outgoing
- Product displays
- Inventory Management
- Speedy and efficient
- Cash Register Operation
- Menu knowledge
- Team Player
- POS System Operation
- Solid problem solver
- Espresso machine operations
- Active listener
- Performance Improvement
- Sales expertise
- Safe Food Handling Practices
Timeline
Barista
Starbucks
05.2023 - 07.2024
Food Handler/Restaurant Cashier
Chipotle
09.2020 - 09.2021
Courtesy Clerk
Safeway
06.2018 - 12.2019
Host
Pizza Chicago
12.2017 - 06.2018
Private Dog Sitter
Robby & Iliyas Yonisi
10.2015 - 12.2017
High School Diploma -
Wilson High School