Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Vanessa Hernandez

San Jose,CA

Summary

I’m a tech-driven individual with hands-on experience working with emerging technologies and a strong passion for continuous learning and improvement. I excel at identifying opportunities in order to enhance processes through technology and implementing effective solutions. I’m quick to adapt to new tools and methods, and I’m always looking for ways to improve productivity and problem-solving. I thrive in dynamic environments and enjoy contributing to technological advancements.

Overview

6
6
years of professional experience

Work History

Sales Associate

Express Men’s Valley Fair
03.2024 - Current
  • Cash Rep
  • Stylist
  • Maintain a clean and organized sales floor,
  • Cashier rep
  • Stock room and customer shipments
  • Create a welcoming environment towards customers
  • Great Customer Experience
  • Experience in processing transactions quickly and accurately reducing customers wait time

Ticket /IT Holder

SAP Center At San Jose
08.2023 - 12.2024


  • Provided excellent customer service while assisting colleagues in locating specific documents within the extensive filing system.
  • Maintained confidentiality of sensitive information
  • Selling tickets for concerts and Shark/Baracuda games at SAP Center & TECH CU arena.
  • IT Issues/making calls for any lost tickets


Student Intern/Associate

Cisco Systems
09.2019 - 01.2024
  • I did research on soft skills, updated data, trained on skills, coding, and made SharePoint and PowerPoint. Helped my supervisor with any projects, such as interviewing others in their workplace on their knowledge for projects
  • Gathered data for corporate meetings
  • Took meeting minutes, documenting information for team reference
  • Analyzed and prioritized multiple responsibilities

Software Engineering Intern

BILL Holdings
06.2023 - 08.2023
  • Paid Internship
  • Assigned to the Simple Banking Team (SIMBA) Engineering team.
  • Expanded both my knowledge and network allowing me to experience working on-site and seeing daily tasks engineers do at work.
  • Worked in Front-end tickets resolving bug fixes on the Bank of America x Bill customers page view
  • Code with Angular
  • Identify story/bug fixes.
  • Collaborated with software engineers to develop and test application procedures for system efficiency.
  • Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.
  • Investigated and resolved application functionality issues.

Education

Civil Engineering Undergrad - Civil Engineering Major

Santa Clara University
San Jose, CA
06-2028

Skills

  • Team Collaboration
  • Computer Skills
  • Activity-Based Learning
  • Dedicated & Hardworking
  • Customer Service
  • Multitasking
  • Problem-Solving
  • Flexible Schedule
  • Sales
  • Bilingual

LANGUAGES

Fluent: English
Full Professional
Fluent: Spanish
Full Professional

Timeline

Sales Associate

Express Men’s Valley Fair
03.2024 - Current

Ticket /IT Holder

SAP Center At San Jose
08.2023 - 12.2024

Software Engineering Intern

BILL Holdings
06.2023 - 08.2023

Student Intern/Associate

Cisco Systems
09.2019 - 01.2024

Civil Engineering Undergrad - Civil Engineering Major

Santa Clara University

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Vanessa Hernandez