Vanessa Holloway
Moreno Valley,CA
Summary
Experienced and dedicated Office Supervisor and Sales Clerk with 7 years experience. Demonstrated reliability and empathetic customer service, Seeking to leverage my proven skills to contribute to the growth and success of a dynamic organization and experience in a new role.
Overview
9
9
years of professional experience
Work History
EVS Technician
County Of Riverside University Health System
01.2022 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas including all OR rooms.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
Postal Service Clerk
US Postal Service
11.2020 - 01.2022
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
- Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
Executive Office Supervisor
Coastal Electric Group
01.2017 - 11.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Implemented new performance review procedures that gained support and full compliance from 25 of employees.
Customer Service Cashier
SteinMart Inc
11.2015 - 01.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Certified Phlebotomy Technician - Phlebotomy
Wagner Training Ins
Redlands, CA07.2014
High School Diploma -
Colton High School
Colton, CA06.2000
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation Procedures
- Infection control expertise
- Healthcare facility standards
Timeline
EVS Technician
County Of Riverside University Health System
01.2022 - Current
Postal Service Clerk
US Postal Service
11.2020 - 01.2022
Executive Office Supervisor
Coastal Electric Group
01.2017 - 11.2020
Customer Service Cashier
SteinMart Inc
11.2015 - 01.2017
Certified Phlebotomy Technician - Phlebotomy
Wagner Training Ins
High School Diploma -
Colton High School