Vanessa Holloway
Moreno Valley,CA
Summary
Experienced and dedicated Office Supervisor and Sales Clerk with 7 years experience. Demonstrated reliability and empathetic customer service, Seeking to leverage my proven skills to contribute to the growth and success of a dynamic organization and experience in a new role.
Overview
9
9
years of professional experience
Work History
EVS Technician
County Of Riverside University Health System
Moreno Valley, CA
01.2022 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas including all OR rooms.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
Postal Service Clerk
US Postal Service
1900 W. Redlands Blvd. San Bernardino, Ca 92403
11.2020 - 01.2022
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
- Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
Executive Office Supervisor
Coastal Electric Group
17961 Cowan B Ste 5, Irvine, Ca
01.2017 - 11.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Implemented new performance review procedures that gained support and full compliance from 25 of employees.
Customer Service Cashier
SteinMart Inc
335 E. Alessandro Blvd. Riverside, Ca 92508
11.2015 - 01.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Certified Phlebotomy Technician - Phlebotomy
Wagner Training Ins
Redlands, CA07.2014
High School Diploma -
Colton High School
Colton, CA06.2000
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation Procedures
- Infection control expertise
- Healthcare facility standards
Timeline
EVS Technician
County Of Riverside University Health System
01.2022 - Current
Postal Service Clerk
US Postal Service
11.2020 - 01.2022
Executive Office Supervisor
Coastal Electric Group
01.2017 - 11.2020
Customer Service Cashier
SteinMart Inc
11.2015 - 01.2017
Certified Phlebotomy Technician - Phlebotomy
Wagner Training Ins
High School Diploma -
Colton High School