Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

VANESSA IZQUIERDO

College Point

Summary

Dedicated and compassionate medical receptionist with five years of experience in both office and hospital environments. Skilled in front desk management, patient scheduling, and administrative support. Strong background in behavioral health, with hands-on experience in ABA therapy, patient-centered care, and evidence-based interventions. Adept at multitasking in high-paced environments while maintaining professionalism and empathy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavior Technician

Quartet Behavioral Spectrum Services
01.2024 - 05.2024
  • Provided one-on-one support to clients with autism spectrum disorders, implementing individualized behavior intervention plans.
  • Assisted clients in developing social skills and applied behavior modification techniques.
  • Utilized prompting and fading strategies to foster independence and skill development.
  • Managed crisis intervention strategies to maintain a safe and supportive environment.

Receptionist & Billing Specialist

MBF Physical Therapy
04.2022 - 10.2023
  • Managed new patient intake, insurance verification, and appointment scheduling.
  • Handled prior authorizations and coordinated with insurance providers to ensure smooth billing processes.
  • Provided excellent customer service, addressing patient inquiries and administrative support.

Phone Operator

Northwell Health – Flex Staff
07.2021 - 09.2021
  • Collected new patient information, scheduled appointments, and verified insurance details.
  • Assisted patients with inquiries regarding prior authorizations and medical records.
  • Delivered outstanding customer service in a high-volume medical setting.

Guest Advocate

Target
10.2018 - 01.2021
  • Assisted customers with purchases, returns, and order pickups.
  • Operated cash registers and handled payment transactions.
  • Provided support in electronics and human resources departments.

Education

High School Diploma - undefined

Benjamin N. Cardozo High School
Oakland Gardens, NY

Associate of Arts - Behavioral Health

CUNY Queensborough Community College
Bayside, NY
06.2019

Skills

  • Patient Scheduling & Records Management
  • Microsoft Office Suite (Word, PowerPoint)
  • Customer Service & Assistance
  • Payment Processing & Insurance Verification
  • Data Collection & Documentation
  • Autism Spectrum Disorder Knowledge

Certification

Mandated Reporter Training

Languages

Spanish
Native or Bilingual

Timeline

Behavior Technician

Quartet Behavioral Spectrum Services
01.2024 - 05.2024

Receptionist & Billing Specialist

MBF Physical Therapy
04.2022 - 10.2023

Phone Operator

Northwell Health – Flex Staff
07.2021 - 09.2021

Guest Advocate

Target
10.2018 - 01.2021

High School Diploma - undefined

Benjamin N. Cardozo High School

Associate of Arts - Behavioral Health

CUNY Queensborough Community College

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VANESSA IZQUIERDO