Vanessa Johannes
Nashua,NH
Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Overview
27
27
years of professional experience
Work History
Independent Contractor
Nashua Telegraph
Hudson, NH
08.2011 - Current
- Deliver the local newspaper to residential customers.
Cashier/Receptionist/Biller
Toyota of Nashua
Nashua, NH
08.2007 - Current
- Provide exceptional customer service Receipt deposits from car sales Cash out service customers Answer multi-line phone/direct calls Close out repair orders Balance daily cash drawers Prepare daily deposits for bank Write up rentals for customers File Prepare contracts for auto sales Execute Automobile Titles as required by various states Experience with ADP Software.
Call Scheduler
MAS Medical Staffing Company
Manchester, NH
02.2013 - 08.2013
- Responsible for after hours cell phone calls Provide coverage in the event of call of scheduled LNA/PSPC call outs Give report to office schedulers when office reopens Experience with Home Track Software Answer multi-line phones, file, copy and scan documents.
Hairdresser
Smart Style Hair Salon
Hudson, NH
07.2012 - 09.2012
- Cut and styled hundreds of clients * Colored, permed and other various treatments * Performed hair removal services * Ability to work in a team environment * Continually educating myself on new techniques to keep up to date with trends.
LNA
Living at Home Senior Care ADL's
Amherst, NH
03.2010 - 07.2010
- Assist patients with their daily care and needs Cooked Cleaned Ran Errand Responsible for on call cell phone in addition to regular assignments.
Para Professional Substitute
Nashua School District
Nashua, NH
11.2009 - 03.2010
- Assisted special needs students to become successful in the classroom.
Patient Service Representative
SJ Physician Services
Nashua, NH
04.2002 - 04.2008
- Check patients in and out, verify information Update insurance information, collect co-pays File and setup medical charts/ file reports Answer multi-line phones/take messages Data entry/balance cash drawers Set daily appointments for patients Experience with Practice Point Software.
Unit Coordinator/LNA
St Joseph Hospital
Nashua, NH
07.2001 - 12.2002
- Answering Phones Prepared medical charts Admitting and discharging patients Entered medical orders into computer Assist patients with everyday needs ADL's.
LNA
Greenbriar Terrace Nursing Home
Nashua, NH
04.1999 - 10.2001
- Caring for residents.
- Assisting in their everyday needs.
- Updating flow sheets.
- ADL's.
Sales Clerk, Cashier
Bob's Stores
Nashua, NH
08.1998 - 03.2000
- Prepared merchandise for weekly sales.
- Cash out customers' merchandise using computerized register.
- Provided exceptional customer service.
- Service desk/answer multi-line phones.
Asst. Manager
Motherhood Maternity
11.1997 - 03.1998
Education
High School Diploma - undefined
Nashua High School South
Nashua, NH1989
Skills
- Self-motivated
- Extremely organized
- Medical terminology understanding
- Computer proficiency
- Written and verbal communication
- Professional and mature
- Accurate and detailed
- Flexible
- Independent worker
- Works well under pressure
Timeline
Call Scheduler
MAS Medical Staffing Company
02.2013 - 08.2013
Hairdresser
Smart Style Hair Salon
07.2012 - 09.2012
Independent Contractor
Nashua Telegraph
08.2011 - Current
LNA
Living at Home Senior Care ADL's
03.2010 - 07.2010
Para Professional Substitute
Nashua School District
11.2009 - 03.2010
Cashier/Receptionist/Biller
Toyota of Nashua
08.2007 - Current
Patient Service Representative
SJ Physician Services
04.2002 - 04.2008
Unit Coordinator/LNA
St Joseph Hospital
07.2001 - 12.2002
LNA
Greenbriar Terrace Nursing Home
04.1999 - 10.2001
Sales Clerk, Cashier
Bob's Stores
08.1998 - 03.2000
Asst. Manager
Motherhood Maternity
11.1997 - 03.1998
High School Diploma - undefined
Nashua High School South
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