VANESSA JOSEPH
Sunrise,FL
Summary
Dedicated and results-driven professional with extensive experience in customer service, health insurance, real estate, and business administration. Proven ability to manage complex projects, deliver exceptional client support, and streamline operational processes to achieve business goals. Adept at problem-solving, negotiating, and building strong relationships to drive business growth and customer satisfaction. Skilled in multitasking, communication, and navigating dynamic work environments. Licensed real estate agent and certified in project management, with a passion for leveraging business insights to create innovative solutions. Looking to leverage diverse expertise in a leadership or administrative role to contribute to the success of a growing organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Concierge
AETNA CVS HEALTH
09.2023 - Current
- Addressed inquiries and resolved issues through multiple channels (telephone, internet, web chat, and written correspondence) while educating members on Aetna plans, tools, and resources.
- Managed preauthorization and scheduling of patient appointments, efficiently handling over 80 inbound calls daily and directing inquiries to appropriate personnel.
- Assisted individuals, families, and small businesses in obtaining health, vision, life, and dental insurance by explaining procedures, and services, and referring them to relevant specialists.
Business Development Consultant
LEXUS OF WINTER PARK
09.2022 - 08.2023
- Cultivated client relationships by arranging potential contacts, following up on service needs, and enhancing customer satisfaction.
- Executed marketing initiatives and leveraged referral networks to drive business development and expand client base.
- Demonstrated strong leadership by managing projects from start to finish, while maintaining flexibility with night, weekend, and holiday shifts.
- Maintained a high level of attention to detail while handling multiple assignments and ensuring accuracy.
Health Administrator
EVERISE
02.2021 - 09.2022
- Supervised daily operations to ensure efficient patient care and administrative processes, while managing healthcare staff and ensuring compliance with regulations.
- Collaborated with medical staff and external partners for effective communication, budget management, and coordination of treatment plans.
- Led quality improvement initiatives, contributed to clinical program development, and prepared reports for senior management.
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
11.2020 - 02.2021
- Provided personalized advice and assistance to customers, addressing their specific needs and preferences.
- Maintained accurate customer records by updating account information and handling inquiries professionally.
- Managed rental property payments, including utility and maintenance bills, and ensured timely distribution of profits to property owners.
Customer Service Representative
HOME DEPOT
02.2018 - 10.2020
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
Staff
Boys And Girls
06.2015 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Customer Service Representative
Publix
02.2016 - 02.2018
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Bachelor of Arts - Interdisciplinary Studies
University Of Central Florida
Orlando, FL05.2022
Associate in Arts -
Broward College
Coconut Creek, FL01.2019
Skills
- Data entry proficiency
- Insurance Verification
- Office Administration
- Customer Support
- Data Entry
- Bookkeeping
- Risk Management
- Project Planning
- Strategic Planning
- Management Team Building
- Daily Operations Support
- Microsoft Office
- Medical terminology understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Licensed Real Estate Agent - 1 year
- CAPM - Certified Associate in Project Management
Languages
Haitian Creole
Native or Bilingual
Timeline
Health Concierge
AETNA CVS HEALTH
09.2023 - Current
Business Development Consultant
LEXUS OF WINTER PARK
09.2022 - 08.2023
Health Administrator
EVERISE
02.2021 - 09.2022
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
11.2020 - 02.2021
Customer Service Representative
HOME DEPOT
02.2018 - 10.2020
Customer Service Representative
Publix
02.2016 - 02.2018
Staff
Boys And Girls
06.2015 - 08.2018
Bachelor of Arts - Interdisciplinary Studies
University Of Central Florida
Associate in Arts -
Broward College
- Licensed Real Estate Agent - 1 year
- CAPM - Certified Associate in Project Management
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