Vanessa Joseph
Palm Beach,FL
Summary
Compassionate Registered Nurse with extensive experience at Fort Lauderdale Health and Rehab, specializing in patient assessment and medication administration. Recognized for enhancing patient satisfaction through effective communication and innovative care strategies. Dedicated to providing exceptional healthcare while building strong relationships with patients and their families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse
Fort Lauderdale Health and Rehab
Fort Lauderdale, US
04.2024 - Current
- Company Overview: Championing patient-centered care at Fort Lauderdale Health and Rehab
- Implementing innovative nursing practices to enhance recovery outcomes and patient satisfaction
- Implementing patient-centered care strategies at Fort Lauderdale Health and Rehab, focusing on personalized treatment plans and fostering a supportive recovery environment
- Pioneering new nursing protocols to enhance patient outcomes, collaborating with multidisciplinary teams to develop cutting-edge rehabilitation techniques
- Driving measurable improvements in patient satisfaction and recovery rates through targeted interventions and continuous quality improvement initiatives
- Analyzing patient data to identify trends and optimize treatment plans, resulting in more efficient care delivery and reduced recovery times
- Fostering strong relationships with patients, families, and healthcare professionals to ensure comprehensive, coordinated care and smooth transitions
- Championing patient-centered care at Fort Lauderdale Health and Rehab
- Implementing innovative nursing practices to enhance recovery outcomes and patient satisfaction
Customer Service Office Staff Member
Publix Supermarket
Lighthouse Point, US
11.2013 - Current
- Implemented strategies to improve customer satisfaction ratings by addressing customer concerns quickly and accurately
- Performed administrative duties such as filing, copying, scanning documents, faxing as needed
- Resolved customer complaints promptly and professionally
- Developed strong relationships with customers through effective communication and problem-solving skills
- Provided excellent customer service by responding promptly to inquiries and resolving customer issues efficiently
- Handled incoming calls from customers regarding product and service inquiries or complaints in a courteous manner
- Conducted training sessions for new employees on proper techniques for handling difficult customer interactions
- Created detailed documentation of each transaction including notes about any special requests or instructions from the customer
- Maintained a high level of professionalism when interacting with customers and colleagues alike
- Collaborated with team members to ensure the highest quality of service was provided to all customers
- Utilized organizational skills to prioritize tasks, manage time effectively, and complete work in a timely manner
- Demonstrated ability to multi-task while maintaining accuracy in data entry and record keeping
- Accurately recorded customer information into database for efficient access of customer records
- Researched complex topics related to customer needs in order to provide accurate solutions
- Referred unresolved customer grievances to designated departments for further investigation
- Followed up promptly on all unresolved cases from previous shifts
- Built sustainable relationships and trust with customer accounts using open and interactive communication
Student Nurse Intern
Northshore Medical Center
Miami, US
01.2017 - 07.2017
- Assisted with admission, transfer and discharge processes for patients
- Demonstrated proficiency in taking vital signs and patient assessment
- Demonstrated excellent bedside manner while providing comfort measures to patients
- Utilized critical thinking skills to assess, plan, implement and evaluate patient care needs
- Conducted clinical rounds to check on patients' health status
- Performed laboratory procedures, including venipuncture and collection of specimens
- Assisted with implementation of treatment plans and nursing protocols
- Developed therapeutic relationships with patients through empathetic listening techniques
- Adhered to infection control standards for handling infectious materials safely
- Applied knowledge of pharmacology principles when administering medications
- Provided emotional support to patients and families
- Obtained patient weight, vital signs and height to document information in charts
- Gained experience providing patient care in a variety of settings
- Assisted in the preparation and implementation of patient care plans
- Maintained patient confidentiality according to HIPAA regulations
- Delivered meals and snacks, assisting patients unable to feed themselves
- Administered medications to patients and monitored for reactions or side effects
- Assisted physicians with examinations, procedures and other medical tasks
Education
Master of Science - Nursing
Chamberlain University College of Nursing
Chicago, Il04-2025
ASN - Nursing
Concorde Career Institute
Miramar06.2017
Associate in Science (A.S.) - Nursing
Broward College
coconut Creek, Fl06.2015
Skills
- Complaint Handling
- Skillful
- Strong Work Ethic
- Effective Communication
- Decision Making
- Conflict Resolution
- Reliability
- Calm and Professional Under Pressure
- Work Prioritization
- Understanding patient need
- Medical terminology knowledge
- Creole-French Fluency
- Problem-Solving
- Multitasking
- Medication administration
- Infection control
- Patient assessment
- Clinical care planning
- Healthcare documentation
- Medication and dosage
Certification
- BLS & ACLS certified, American Heart Association, 03/01/24, 03/01/26
- Registered Nurse board certified
Languages
French
Limited
References
References available upon request.
Timeline
Registered Nurse
Fort Lauderdale Health and Rehab
04.2024 - Current
Student Nurse Intern
Northshore Medical Center
01.2017 - 07.2017
Customer Service Office Staff Member
Publix Supermarket
11.2013 - Current
Master of Science - Nursing
Chamberlain University College of Nursing
ASN - Nursing
Concorde Career Institute
Associate in Science (A.S.) - Nursing
Broward College
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