Vanessa Justus
Abingdon,VA
Summary
Organized hostess dedicated to delivering exceptional customer service. Recognized for maintaining high service standards during peak hours and optimizing seating processes. Proficient in managing phone inquiries while providing a warm welcome to guests.
Overview
10
10
years of professional experience
Work History
Lead Hostess/To-Go Server
Cracker Barrell Old Country Store
Abingdon, Virginia
04.2025 - 02.2026
- Welcomed guests and ensured a positive dining experience at the restaurant.
- Managed seating arrangements to optimize flow and guest satisfaction.
- Trained new host staff on customer service protocols and restaurant procedures to enhance team performance.
- Coordinated with kitchen and waitstaff to ensure timely service delivery, contributing to overall guest satisfaction.
- Handled guest inquiries and resolved concerns to maintain a welcoming atmosphere.
- Developed relationships with regular customers, fostering loyalty and encouraging repeat business.
- Assigned tasks to other hostesses based on their skill level or experience.
Assistant cook/Server Assistant
Frankies Chicken and Ribs
Cleveland, North Carolina
03.2021 - 05.2022
- Prepared ingredients for daily menu items, ensuring timely service in a busy restaurant.
- Assisted chefs with cooking tasks during peak service hours.
- Assisted cooks in meal preparation during peak periods, contributing to smooth kitchen operations.
- Prepared and cooked meals according to recipes, standards, and dietary guidelines.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Maintained cleanliness and organization of kitchen workstations, supporting efficient workflow.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
Cashier Team Lead
taco bell
Salisbury, nc
08.2019 - 01.2021
- Trained new cashiers on register operations and customer service standards to improve team competency.
- Resolved customer inquiries and complaints to increase satisfaction levels and foster loyalty.
- Assisted cashiers in resolving customer complaints and inquiries to ensure consistent service quality.
- Enforced health and safety regulations to ensure a safe working environment.
- Performed daily opening and closing procedures for the register area.
Catering Assistant
canteen vending
Hickory, North Carolina
02.2016 - 05.2019
- Prepared and served food for events, enhancing guest experience and satisfaction.
- Delivered customer service by engaging with guests, ensuring their needs were met during events.
- Collaborated with team members to set up catering displays efficiently.
- Assisted in setting up and breaking down catering events.
- Set up buffet tables, beverage areas, and service stations, contributing to smooth event operations.
- Maintained cleanliness and organization of dining and kitchen areas.
- Cleaned kitchen equipment and surfaces after each event.
- Participated in training new staff on catering procedures and best practices.
Education
High School Diploma -
St. Stephens Higschool
Hickory, NC05-2005
Skills
- Dining experience coordination
- Guest relations
- Menu knowledge
- Team coordination and training
- Multitasking abilities
- Conflict resolution
- Communication skills
- Positive demeanor
- Order management
Timeline
Lead Hostess/To-Go Server
Cracker Barrell Old Country Store
04.2025 - 02.2026
Assistant cook/Server Assistant
Frankies Chicken and Ribs
03.2021 - 05.2022
Cashier Team Lead
taco bell
08.2019 - 01.2021
Catering Assistant
canteen vending
02.2016 - 05.2019
High School Diploma -
St. Stephens Higschool