Vanessa Kamphaus
Overland Park,KS
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
18
18
years of professional experience
Work History
District Manager
Tillys
Overland Park, KS
02.2018 - 04.2023
- Supervised 7-14 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Store Manager
Windsor
Overland Park, KS
04.2017 - 02.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager/Area Manager
Wet Seal
Overland Park, KS
01.2012 - 03.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
District Manager
Wet Seal
Overland Park, KS
03.2016 - 02.2017
- Supervised 14 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Store Manager
Wet Seal
Overland Park, KS
07.2008 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Store Co-Manager
Wet Seal
Overland Park, KS
11.2004 - 07.2008
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
No Degree - General Studies
Johnson County Community College
Overland Park, KSHigh School Diploma -
Junction City Sr High School
Junction City, KS05.2002
Skills
- Recruiting and Hiring
- Territory Management
- Attention to Detail
- Staff Management
- Employee Coaching and Mentoring
- Team Development
- Suggestive Selling
- Employee Scheduling
- Customer Service
- Shrink Minimization
- Operational Oversight
- Staff Development
- District Standards
- Retail Knowledge
Timeline
District Manager
Tillys
02.2018 - 04.2023
Store Manager
Windsor
04.2017 - 02.2018
District Manager
Wet Seal
03.2016 - 02.2017
Store Manager/Area Manager
Wet Seal
01.2012 - 03.2016
Store Manager
Wet Seal
07.2008 - 01.2012
Store Co-Manager
Wet Seal
11.2004 - 07.2008
No Degree - General Studies
Johnson County Community College
High School Diploma -
Junction City Sr High School