Vanessa Karanicas
Daytona Beach,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
13
13
years of professional experience
2001
2001
years of post-secondary education
Work History
Client Service Representative
Alliance Hospitality Management
Daytona Beach, Florida
09.2023 - 12.2024
- Assisted clients with inquiries and provided accurate information about services.
- Managed daily client interactions through phone, email, and in-person communications.
- Resolved customer complaints promptly to ensure high satisfaction levels.
- Educated clients on hotel amenities and local attractions effectively.
- Provided customer service support to clients in a timely and efficient manner.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Scheduled and confirmed appointments based on customer availability.
- Adhered to all applicable laws and regulations while performing job duties.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Performed administrative tasks such as filing documents and responding to emails.
Housekeeping and Laundry Attendant
Breezy Staffing
Miami, FL
09.2020 - 01.2023
- Cleaned and sanitized guest rooms and common areas daily.
- Managed laundry operations, including sorting, washing, and folding linens.
- Maintained a positive attitude while providing excellent service to guests.
- Stocked linen closets with fresh linens and supplies.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Changed bed sheets daily according to hotel standards and procedures.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Checked inventory of cleaning supplies and ordered more when needed.
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Swept walkways around the building exterior as part of outdoor cleaning tasks.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
Customer Service Cashier
Kmartcorp
Orlando, FL
12.2011 - 09.2013
- Processed customer transactions efficiently at Kmartcorp checkout stations.
- Assisted customers with product inquiries and provided friendly service.
- Maintained cash register accuracy through diligent cash handling practices.
- Operated point-of-sale system to complete sales and returns swiftly.
- Collaborated with team members to ensure a clean and organized workspace.
- Resolved customer complaints with empathy and effective communication skills.
- Stocked merchandise on shelves to enhance product visibility for customers.
- Adhered to company policies and safety procedures during all operations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
Education
South Dade High School
Miami, Florida Skills
- Time management
- Customer support
- Payment processing
- Effective communication
- Communication skill
Timeline
Client Service Representative
Alliance Hospitality Management
09.2023 - 12.2024
Housekeeping and Laundry Attendant
Breezy Staffing
09.2020 - 01.2023
Customer Service Cashier
Kmartcorp
12.2011 - 09.2013
South Dade High School