Vanessa Kline
FORT WAYNE,IN
Summary
Accomplished Sales Executive with 20 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
25
25
years of professional experience
Work History
Sales Executive
Karpet America
Fort Wayne, IN
02.2021 - Current
- Self Employed - 100% Commissions
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Evaluated costs against expected market price points and set structures to achieve profit targets
Sales Representative
3 Kings Flooring
Fort Wayne , IN
11.2020 - 02.2021
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Answered customers' questions regarding products, prices and availability.
- Measured, estimated and invoiced for my customers
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Representative
CR Carpet
Fort Wayne , IN
08.2016 - 10.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Sales Representative, Retail Sales
Five Star Floors, Inc
Fort Wayne, IN
01.2013 - 01.2014
- Inside/outside sales representative for Five Star Floors
- Organized sales paperwork, presented proposals and finalized contracts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
SuperValu DC Transportation Specialist
Elwood Staffing Svc
Fort Wayne, IN
01.2013 - 01.2014
- I was hired in a temporary position to replace the Transportation Supervisor that was on medical leave
- I performed dispatch, DOT regulations, Logs, Daily pay for drivers, assisted with 3rd party shipping, Handled the On-Time Reporting and other areas of business where needed
- I managed special projects as well.
Account Sales Manager
America’s Floor Source
Fort Wayne, IN
07.2012 - 01.2013
- I successfully prospected and sought out new business, set up new accounts from quoting estimates, out customer orders, facilitated credit applications, and created work orders for the installers of the various products
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Implemented systems and procedures to increase sales.
- I was essentially responsible for full life-cycle sales and managed the entire process.
Owner/Sales & Marketing Professional
White’s Flooring
Warsaw, IN
10.2003 - 04.2012
- Managed day-to-day business operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- I managed my own location in Warsaw and was responsible for all Sales & Marketing, but also had to run all operations including unloading trucks, cleaning, and general building maintenance
- I created our Outside Sales Division, filled in as the Interior Designer, placed orders, handled all Marketing and Advertising, and ensured excellent customer service was maintained.
- Consulted with customers to assess needs and propose optimal solutions.
Manager/Planner/Dispatcher
Air Van NorthAmerican
Fort Wayne, IN
01.2000 - 07.2002
- I managed the first satellite location for Air Van
- I planned and dispatched the over the road drivers, managed finances, gave advances, and managed safety records and drug testing
- This was the inception of the position and was an excellent opportunity
Customer Service Representative
North American Van Lines – SIRVA
Fort Wayne, IN
08.1994 - 01.2000
- I began on the west coast team as customer service and also handled agency coordinating and some dispatch as necessary
- I was on this team through the evolution of the Operations being removed from the Teams and Customer Service being given its own dedicated area
- I also handled claims as necessary and have experience in all aspects of the Household Goods Division
- I loved the team oriented culture and fast paced environment of the transportation business.
Education
H.S -
Whitko High School
Certificate, Hiring, Measuring & Coaching - undefined
Mohawk University
Steven Covey, Certificate, Small Steps to Success - undefined
Mohawk University
Certificate, 7 Habits of Highly Effective People - undefined
Mohawk University
Certificate, Attributes of a - undefined
Mohawk University
General Required Study Courses - undefined
Skills
- Self Motivated
- Customer Care/Service
- Highly Competitive
- Networking
- Interpersonal Skills
- Creative Problem Solving
- Multi-Tasking Expertise
- Client Relations
- Needs Assessments
- Solution Optimization
- Sales Team Training
- Quote and Proposal Management
Timeline
Sales Executive
Karpet America
02.2021 - Current
Sales Representative
3 Kings Flooring
11.2020 - 02.2021
Sales Representative
CR Carpet
08.2016 - 10.2020
Sales Representative, Retail Sales
Five Star Floors, Inc
01.2013 - 01.2014
SuperValu DC Transportation Specialist
Elwood Staffing Svc
01.2013 - 01.2014
Account Sales Manager
America’s Floor Source
07.2012 - 01.2013
Owner/Sales & Marketing Professional
White’s Flooring
10.2003 - 04.2012
Manager/Planner/Dispatcher
Air Van NorthAmerican
01.2000 - 07.2002
Customer Service Representative
North American Van Lines – SIRVA
08.1994 - 01.2000
H.S -
Whitko High School
Certificate, Hiring, Measuring & Coaching - undefined
Mohawk University
Steven Covey, Certificate, Small Steps to Success - undefined
Mohawk University
Certificate, 7 Habits of Highly Effective People - undefined
Mohawk University
Certificate, Attributes of a - undefined
Mohawk University
General Required Study Courses - undefined
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