Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Laino

Germantown,MD

Summary

Friendly and Professional bartender with excellent communication and relationship building skills. Expert in working at fast-paced bars

with the ability to increase customer traffic as well as company sales through insightful marketing and creative engagement techniques.

Overview

14
14
years of professional experience

Work History

Lead Bartender

Grand Central LLC
09.2018 - Current
  • Keep detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Close out cash register and prepared cashier report at close of business.
  • Upsell daily specials and beverage promotions to exceed daily sales goals.
  • Keep alcoholic beverages well-stocked and organized to meet expected demands.
  • Deliver best hospitality to patrons creating a fun, warm and welcoming atmosphere
  • Train new bar staff members
  • Create new recipes for modern to day cocktail sales
  • Create content for social media accounts, post new promotional stuff and make sure accounts are up to date with marketing

Seasonal Bartender

World Cup Pop Up Bar
06.2018 - 08.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender Shift Manager

TGI Fridays
10.2010 - 05.2013
  • Managed daily bar operations, transaction processing and cash handling
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Seneca Valley HS
Germantown, MD
2005

Professional Bartending School
Arlington, VA
2008

Skills

  • Customer-first mindset and strong quality focus
  • Team leader
  • Strong leadership skills
  • Excellent at problem solving in a fast timely manner
  • Expert in delivering great customer service and increasing customer loyalty
  • Great at multitask
  • Know how to work with diverse personalities and diffusing tense situations

Timeline

Lead Bartender

Grand Central LLC
09.2018 - Current

Seasonal Bartender

World Cup Pop Up Bar
06.2018 - 08.2018

Bartender Shift Manager

TGI Fridays
10.2010 - 05.2013

High School Diploma -

Seneca Valley HS

Professional Bartending School

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Vanessa Laino