Vanessa Lang
Long Beach,CA
Summary
Healthcare professional with strong background in patient relations and administrative tasks. Skilled in handling patient concerns and ensuring high level of care and satisfaction. Valued for team collaboration, adaptability, and proactive approach to resolving issues. Known for excellent communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Health Aid (Nursing Operations)
VA Long Beach Healthcare System
Long Beach, CA
08.2020 - Current
- Administered daily health monitoring and assisted with patient mobility and personal care tasks.
- Collaborated with healthcare teams to implement personalized care plans for patients.
- Improved patient comfort by providing compassionate support during daily activities.
- Improved patient comfort by providing attentive and compassionate care.
- Facilitated communication between patients and healthcare providers to enhance patient satisfaction.
- Assisted patients with inquiries, providing accurate information about services and procedures.
- Enhanced patient satisfaction by addressing concerns and providing resolutions in a timely manner.
- Assisted with the development of patient education materials, leading to better understanding of medical conditions and treatment options.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked effectively in fast-paced environments.
Customer Service Agent (CSA)
EMRC Aviation
Los Angeles, CA
11.2020 - 01.2023
- Verified passenger information matches boarding at the security checkpoint to ensure compliance with TSA and airline regulations.
- Communicated clearly with passengers and provided assistance and timely updates to enhance their travel experience.
- Collaborated with coworkers to coordinate responsibilities and respond to passenger needs efficiently.
- Build rapport with guests to anticipate and proactively address questions, concerns, and special accommodations.
- Operates a computerized reservation system to support check-in and gate services.
- Managed ticketing systems to ensure timely responses and follow-ups on customer requests.
Volunteer (Eye Clinic)
VA Long Beach Healthcare System
Long Beach, CA
02.2013 - 11.2015
- Assisted in patient check-in and appointment scheduling for optimal workflow.
- Supported optometrists in developing treatment plans based on patient assessments.
- Assisted in patient examinations, documenting visual acuity and eye health findings.
- Participated in community outreach programs to promote eye health awareness initiatives.
- Answered patient questions regarding eye condition diagnoses and treatments offered by lead optometrist.
- Improved patient satisfaction by conducting thorough eye examinations and providing personalized eyewear recommendations.
- Collaborated with supervising optometrist to develop comprehensive treatment plans for patients with complex visual needs.
Office Administrative Assistant
State Farm Insurance
Long Beach, CA
04.2008 - 11.2015
- Managed scheduling and appointment coordination for multiple agents, enhancing office efficiency.
- Developed and maintained filing systems to ensure quick access to client information.
- Processed insurance claims and inquiries, ensuring timely resolution and client satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Skills
- Organizational and Time Management
- Phone System Operation
- Data Entry and Computer
- Teamwork and collaboration
- Customer service
- Healthcare regulations
- HIPAA compliance
LANGUAGE
English (fluent)
Khmer/Cambodian (fluent)
Timeline
Customer Service Agent (CSA)
EMRC Aviation
11.2020 - 01.2023
Health Aid (Nursing Operations)
VA Long Beach Healthcare System
08.2020 - Current
Volunteer (Eye Clinic)
VA Long Beach Healthcare System
02.2013 - 11.2015
Office Administrative Assistant
State Farm Insurance
04.2008 - 11.2015