Vanessa Lashlee
Knoxville,TN
Summary
Results-oriented financial industry employee with a focus on customer relationships with 15 years of expertise. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to US Bank.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Officer
Simple Mortgage Solutions, LLC
08.2023 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Built and maintained relationships with line of business referral partners
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Interior Designer
865 Designs, LLC
05.2021 - Current
- Interior designer for residential homes
- Building and maintaining client relationships
- Designing spaces and coordinating the purchase and install of the required furnishings
Personal Banker II
5/3 Bank
07.2022 - 08.2023
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Store Manager
Hoo La La
06.2020 - 02.2021
- Greet and assist all customers
- Daily merchandising of the store
- Managing all inventory including placing orders, tracking orders, putting orders into the inventory system and processing orders on arrival
- Managing all social media activity
Mortgage Loan Officer
First Choice Lending Services
04.2017 - 05.2020
- Originate new mortgage loans through building a relationship with leads
- Maintain a constant relationship with the lead through the home shopping process
- Work as a team with the processor and underwriter as well as the real estate agent and buyer to carry the loan to closing by the contract date
Assistant Designer/Store Associate
Cottage Door Interiors
02.2014 - 05.2016
- Assist the owner and lead designer in design selections
- Assist the owner and lead designer in buying selections for the retail store
- Design the marketing materials for sales and events
- Manage the social media accounts
Executive Area Manager
Arbonne International
05.2012 - 08.2014
- Promote and sell all Arbonne products
- Lead a team through partnership and example
Personal Banker
5/3 Bank
12.2010 - 12.2011
- Build and maintain relationships with all bank clients
- Build and maintain relationships with other businesses in the community
- 108% to goal for total point production 1st Quarter 2011
- Personal Banker Award 1st and 2nd Quarter 2011
- Top 10 in Sales Force Effectiveness 3rd Quarter 2011
Senior Customer Service Representative
5/3 Bank
12.2008 - 12.2010
- Build customer relationships through daily transactions
- Refer customers to the Personal Banker to further build the relationship
- Manage all front of the house daily tasks
- Elite 8 2nd Quarter 2010
- Model the Brand Top Referrer 2nd Quarter 2009
Education
Bachelor of Science (B.S.) - Human Ecology
TENNESSEE TECHNOLOGICAL UNIVERSITY
Cookeville, TN05.2008
Skills
- Organization
- Time Management
- Customer service
- Client relations
- Client account management
- Goal oriented
Timeline
Mortgage Loan Officer
Simple Mortgage Solutions, LLC
08.2023 - Current
Personal Banker II
5/3 Bank
07.2022 - 08.2023
Interior Designer
865 Designs, LLC
05.2021 - Current
Store Manager
Hoo La La
06.2020 - 02.2021
Mortgage Loan Officer
First Choice Lending Services
04.2017 - 05.2020
Assistant Designer/Store Associate
Cottage Door Interiors
02.2014 - 05.2016
Executive Area Manager
Arbonne International
05.2012 - 08.2014
Personal Banker
5/3 Bank
12.2010 - 12.2011
Senior Customer Service Representative
5/3 Bank
12.2008 - 12.2010
Bachelor of Science (B.S.) - Human Ecology
TENNESSEE TECHNOLOGICAL UNIVERSITY
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