Vanessa Leal
Houston,Tx
Summary
A bilingual Medical Assistant pursuing a career within your system that allows me to apply my education while providing my acquired leadership and communication skills for the success of your facility. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
Work History
Front Office / MD Report Coordinator
Wishing Well Pediatric Therapy
Houston
06.2025 - Current
- Assisted with front office operations by answering phone calls.
- Welcomed patients upon arrival to ensure a positive first impression.
- Scheduled patient appointments efficiently.
- Communicated reports to primary care providers promptly.
- Conducted insurance verification and facilitated timely transitions for patients to begin care.
- Ensured compliance with HIPAA protocols to safeguard patient information.
- Digitized and organized documentation within the system.
- Conducted daily front office functions, focusing on efficient workflow and exceptional service delivery to clients.
- Managed communication of reports to pediatricians and ensured prompt follow-up to prevent delays in patient care.
Medical Assistant/Receptionist
Concentra
Houston, TX
01 2021 - 08 2024
- Dot physical
- Rechecks
- Front office
- Specimen collector
- Schedule appointments
- Answer phones and greet patients
- Take patient history and vitals
- Provide support for physicians and office operations
- Prepare patients for examinations and treatment
- Prepare exam and treatment rooms with necessary instruments
- Scheduling (manually and electronically)
- Prepare and maintain supplies and equipment
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
Family Babysitter
Self Employed Services
06 2019 - 04 2025
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
Assistant Store Manager
Family Dollar
01 2018 - 04 2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Barbara Jordan High School for Careers
Houston, TX01.2017
Medical Assistant Program -
The College of Health Care Professions
Houston, TX01.2021
Skills
Bilingual
Leadership
Communication
Customer experience
Employee scheduling
Training
Systems and software programs
Goals and performance
Staff Management
Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Front Office / MD Report Coordinator
Wishing Well Pediatric Therapy
06.2025 - Current
High School Diploma -
Barbara Jordan High School for Careers
Medical Assistant Program -
The College of Health Care Professions
Medical Assistant/Receptionist
Concentra
01 2021 - 08 2024
Family Babysitter
Self Employed Services
06 2019 - 04 2025
Assistant Store Manager
Family Dollar
01 2018 - 04 2019