Vanessa Rose Lopez
Summary
- Flexible Copywriter ready to take on varied and diverse writing projects. Graduate of the Copy Posse Launch Files, taught by expert Digital Marketer of 2021 and 2022, Alex Cattoni. Enthusiastic to take ownership of brand voice initiatives and increase conversions through creative marketing.
- Motivated to convert casual browsers into loyal customers. Proponent of SEO keyword integration and power words to optimize online click rates. Such is proven in copywriting portfolio of assets. Dedicated to broadening companies' customer bases by enhancing public appeal by utilizing clever advertising copy.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices demonstrated throughout 12 years of professional experience.
- Hard-working, compassionate Licensed Massage Therapist of 9 years with a passion for helping people. Attentive and sincere with a warm approach to helping people. Upholds moral ethics and maintains excellent client relationships.
- Seasoned Customer Associate with nearly 4 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
13
13
years of professional experience
Work History
Test Proctor
Pearson Professional Center
Augusta
06.2023 - 08.2023
- Proctored licensing/certification and professional development exams for 8 students simultaneously.
- Secured testing materials and maintained confidentiality of all details.
- Maintained compliance with test center policies, practices and procedures.
- Conferred with professional guidelines concerning programs and materials to meet candidate needs.
- Leveraged computers to administer tests, record scores and administer results.
- Troubleshot issues with computer-based examinations.
Licensed Massage Therapist
Serenity Massage & Wellness Spa
Augusta
06.2017 - 11.2022
- Described by employer as “tremendous asset” during 5.5 years of “loyal commitment” to business.
- Booked 2+ months in advance.
- Sole Massage Therapist for 1.5 years to perform Manual Lymphatic Drainage on post-operative clients.
- Only Massage Therapist of 8-10 to offer 2 hour sessions as well as provide Pediatric Massage and techniques for neurodiverse on Autism Spectrum.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Licensed Massage Therapist
Massage Envy
Augusta
08.2015 - 06.2017
- Booked 1 month in advance.
- Persuasively promoted monthly membership of Massage Envy as well as included beneficial services; consistently recruited 25% of potential clients marketed.
- Maintained client treatment records and designed long-term care programs for 20-25 clients weekly.
- Kept clean and professional massage therapy environment with stringent adherence to sanitization protocols.
Clinic Supervisor Augusta School of Massage
Augusta School Of Massage
Evans
08.2014 - 07.2015
- Hired on spot due to excellent customer service and people skills.
- Delivered effective onboarding and training to 20 new students to maximize coverage, proofread notes, administered constructive criticism on techniques applied.
- Processed check-in and scheduling for up to 60 clients.
- Administered instructive counsel to students as well as constructive criticism of their techniques and client communication.
Licensed Massage Therapist
Tuscany~A Classic Italian Spa
Evans
08.2014 - 07.2015
- Established excellence as only student of 28 extended job offer to work at Tuscany~A Classic Italian Spa, business adjoined to Augusta School of Massage.
- Only employee of 10 trusted to be sent out to mobile visits.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained respectfully neutral, professional stance in highly religious work environment.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
Cashier & Multi-Department Sales Associate
Marshalls
Evans
04.2013 - 08.2014
- Assisted 80+ customers complete purchases, locate items, and join reward programs.
- Collaborated with 45 store employees.
- Addressed customer needs and made product recommendations to increase sales by up to 20%.
- Promoted and sold company credit card increasing revenue between 12-18%.
- Worked flexible schedule and extra shifts to meet business needs.
Barista, Server & Hostess
La Maison On Telfair
Augusta
02.2011 - 04.2013
- Fulfilled expectations of 300+ elite profile patrons from around globe, most especially during Masters Golf Tournament.
- Collaborated with ever changing 20-25 restaurant staff members.
- Recommended exclusive 200+ wines to increase sales.
- Upsold high-profit items such as exclusive wines, mixed drinks and appetizers to enhance sales numbers.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Organized detailed seating arrangements and successfully met the demand of ever-changing patron requests.
Education
Some College (No Degree) - International Relations And Affairs
International Bilingual Delegate
Guayaquil, Ecuador Some College (No Degree) - International And Intercultural Communication
International Student Attendee
Kaohsiung City, Taiwan Some College (No Degree) - International And Comparative Education
International Education Volunteer
Armenia, ColombiaFreelance Copywriter - Creative Writing
Copy Posse Launch Files
Remote/Online02.2023
Licensed Massage Therapist - Massage Therapy
Augusta School of Massage
Evans, GA08.2014
Skills
- Adaptable
- Detail-oriented
- Critical thinking
- Understanding of Human Behavior
- Strong reading talents
- Customer consultation
- Administrative support
- Volunteer Operations Support
- Scheduling
- Sales expertise
- Strategic planning
Timeline
Test Proctor
Pearson Professional Center
06.2023 - 08.2023
Licensed Massage Therapist
Serenity Massage & Wellness Spa
06.2017 - 11.2022
Licensed Massage Therapist
Massage Envy
08.2015 - 06.2017
Clinic Supervisor Augusta School of Massage
Augusta School Of Massage
08.2014 - 07.2015
Licensed Massage Therapist
Tuscany~A Classic Italian Spa
08.2014 - 07.2015
Cashier & Multi-Department Sales Associate
Marshalls
04.2013 - 08.2014
Barista, Server & Hostess
La Maison On Telfair
02.2011 - 04.2013
Some College (No Degree) - International Relations And Affairs
International Bilingual Delegate
Some College (No Degree) - International And Intercultural Communication
International Student Attendee
Some College (No Degree) - International And Comparative Education
International Education Volunteer
Freelance Copywriter - Creative Writing
Copy Posse Launch Files
Licensed Massage Therapist - Massage Therapy
Augusta School of Massage
Languages
English
Native or Bilingual
Languages
Spanish-Professional Working Level
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