Vanessa Lopez
Lawrenceville,GA
Summary
pharmacy technician with experience in retail and pharmacy settings. Possess knowledge of medication dispensing, inventory management, and teamwork operations. Always looking to improve in pharmacy operations and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and providing best experience for patients. With the ability to manage multiple takes while providing quality service for the pharmacy.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Kroger pharmacy
Lilburn, Georgia
08.2022 - Current
- Assisted by taking phone calls under pharmacist supervision by answering confidential patient questions and medication assistance
- Operated cash registers to accept payments from customers.
- Processed and dispensed medication orders under supervision of pharmacist while ensuring accuracy and store regulations according store standards (best practice)
- Assisted pharmacist in pharmacy workflow according to stores (best practice) to create a good quality experiences for our customers by reducing patient wait time
- Worked together in accordance with other technicians to complete daily take, while assisting pharmacist to help create a balanced workflow
- provided assistance by helping the team reach store goals. (Example) clicking left navigation to inform patient is eligible and due for vaccine to help reach store vaccine requirements.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Maintained a clean and organized pharmacy workspace
- dispensing by counting, pouring, and labeling
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction
- Provided customer service to patients by answering questions about medications and vaccines
- Restocked shelves
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy system
- Kept up with shelf maintenance by checking for expiration dates on medications to ensure that only unexpired products were dispensed
- Communicated effectively with doctors and insurance agencies to resolve perception issues or questions
Retail Sales Associate
sugarloaf mills
Lawrenceville, Georgia
04.2019 - 08.2026
- Tracked inventory levels throughout the day and restocked items as needed.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers with finding the right product for their needs.
- Used product knowledge to suggest items to match client needs.
- Handled returns and exchanges according to company policies.
Warehouse Associate
Office Depot Inc
Buford, Georgia
10.2021 - 01.2022
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packed boxes and stock using organizational guidelines.
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GeorgiaSkills
- Drug utilization review
- Proper labeling
- Billing support
- Customer service
- Sales associate
- Pharmacy operations
- Team collaboration
- Resolving customer issues
- Pharmacy ethics
- Processing payments
- Problem-solving skills
- Prescription filling
- Workflow optimization
- Answering customer questions
Language
- English 𒊹︎𒊹︎𒊹︎𒊹︎𒊹︎
- Spanish𒊹︎𒊹︎𒊹︎𒊹︎
License
- Licensed pharmacy technician
Timeline
Pharmacy Technician
Kroger pharmacy
08.2022 - Current
Warehouse Associate
Office Depot Inc
10.2021 - 01.2022
Retail Sales Associate
sugarloaf mills
04.2019 - 08.2026
High School Diploma -
Central Gwinnett High School