Vanessa Lovato
Lafayette,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Non-profit Treasurer
Clarksville Roller Derby
Clarksville, TN
11.2019 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Planned and managed annual budgets, tracking expenses and investigating discrepancies to maintain optimal controls.
- Implemented excel and Google docs to enhance and streamline processes for maximum efficiency.
- Analyzed financial data to mitigate risk and increase financial liquidity.
Office Manager
Fincham Motor Company
Hopkinsville, KY
08.2018 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Non Profit President
Clarksville Roller Derby
Clarksville, TN
11.2018 - 11.2019
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Supported and supervised team of 12 professionals of differing fields.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led operational team in creation, roll out and management of new product lines.
- Resolved issues and recommended actions based on production and compliance reports.
- Increased company growth through collaboration with marketing departments.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
Housekeeping Room Attendant
Candlewood Suites Hotel
Oak Grove, KY
02.2019 - 06.2019
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Office Manager
Menegazi Building Services
Clarksville, TN
03.2018 - 08.2018
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department personal.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Oversaw quality control and productivity rates to increase revenue and production times.
Education
Associate of Science -
Hopkinsville Community College
Hopkinsville, KY12.2021
GED -
Hopkinsville Community College
Hopkinsville, KY11.2019
Skills
- Microsoft Office Suite
- Decision Making
- Coaching and Mentoring
- Schedule Coordination
- Handling Customer Complaints
- Staff Development and Training
- Team Building
- Team Management and Supervision
- Payroll Administration
- Attention to Detail
- Intuit QuickBooks
- Budget Management
Timeline
Non-profit Treasurer
Clarksville Roller Derby
11.2019 - Current
Housekeeping Room Attendant
Candlewood Suites Hotel
02.2019 - 06.2019
Non Profit President
Clarksville Roller Derby
11.2018 - 11.2019
Office Manager
Fincham Motor Company
08.2018 - Current
Office Manager
Menegazi Building Services
03.2018 - 08.2018
Associate of Science -
Hopkinsville Community College
GED -
Hopkinsville Community College