Vanessa Madison
Fort Worth,TX
Summary
Compassionate professional with a background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housing Specialist, Tenant Support Specialist
MHMR
Fort Worth, USA
01.2022 - Current
Certified Pharmacy Technician Clinical Programs
Humana
Irving, USA
01.2020 - 01.2021
Customer Service Representative
Omnicare Pharmacy
Fort Worth, USA
01.2019 - 01.2021
Certified Pharmacy Technician
JPS Health Network
Fort Worth, USA
01.2013 - 01.2019
Lead Pharmacy Technician
CVS Pharmacy
Fort Worth, USA
01.2007 - 01.2013
Education
Masters of Social Work -
The University of Texas At Arlington
Arlington, TX12-2024
Bachelor’s degree -
The University of Texas at Arlington
03.2023
Associate degree -
Tarrant County College
03.2020
Skills
- Strong interpersonal and communication skills
- Detailed record-keeping
- Caring and empathic
- Customer service skills
- Critical thinking and negotiating
- Team building and emotional intelligence
- Problem-solving
- Connect with vendors regarding available pharmaceutical drugs
- Ensure cleanliness of the work environment according to state regulations
- Trained all new personnel and existing employees on all processes
- Educated patients on the importance of filling their maintenance medications,
- Excellent verbal and written communication skills
- Effectively listening to the needs of my patients
- Conflict resolution
- Client needs assessments
- Satori alternative to managing aggression (SAMA)
- Certified in CPR/AED
Certification
Licensed Texas State Board of Pharmacy, Texas, 01/01/09
Community Service
- Phi Theta Kappa International Honor Society, Phi Tau Chapter, 01/01/18 - 12/31/20
- Volunteer feeding the homeless with Inspiring Temple of Praise Church
- Volunteer planting trees with The Arlington Conservation Council at Randol Mill Park
Honorsandaffiliations
Phi Theta Kappa International Honor Society, Tarrant County College, Phi Tau Chapter, Graduated Summa Cum Laude 2023
Accomplishments
Summa Cum Laude 2023
Timeline
Housing Specialist, Tenant Support Specialist
MHMR
01.2022 - Current
Certified Pharmacy Technician Clinical Programs
Humana
01.2020 - 01.2021
Customer Service Representative
Omnicare Pharmacy
01.2019 - 01.2021
Certified Pharmacy Technician
JPS Health Network
01.2013 - 01.2019
Lead Pharmacy Technician
CVS Pharmacy
01.2007 - 01.2013
Masters of Social Work -
The University of Texas At Arlington
Bachelor’s degree -
The University of Texas at Arlington
Associate degree -
Tarrant County College
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