Cari Andrews
Bonney Lake,WA
Summary
Results-driven Team Leader with 20 years experience in administrative support services at Sound working as a remote team supervision. Expert in mentoring, procedural enhancements, and streamlining operations to boost productivity. Focused on optimizing team performance while fostering professional growth and maintaining high standards of respect and work ethic.
Overview
25
25
years of professional experience
Work History
Housing Support Specialist (SPC Specialist)
Sound
Tukwila, USA
03.2020 - Current
- Executed maintenance and security of vouchers for Shelter Plus Care program since 2014.
- Reviewed and processed up to 85 vouchers annually within 90 days.
- Oversaw application processing to ensure timely management of move-in procedures.
- Processed exits in compliance with HUD regulations.
- Managed transfers between apartment units for seamless resident transitions.
- Maintained reconciliations of client and apartment financial records.
- Addressed payment issues promptly to maintain service quality.
- Completed HUD e-certifications, SHA, and tax credit recertifications.
Administrative Supervisor
Sound
Auburn, USA
10.2005 - 03.2020
- Recruited, interviewed, and selected candidates for vacant office positions.
- Coordinated work schedules, assignments, and deadlines for administrative staff to ensure task alignment.
- Implemented departmental policies alongside management to optimize internal processes.
- Developed new processes aimed at improving departmental efficiency.
- Conducted performance evaluations to assess skills and track progress for individual development.
- Facilitated discussions on job performance issues with employees to identify and address root causes.
- Supervised team members across multiple sites conducting 1:1 visits routinely.
- Orchestrated coverage for clinical administrative team when planned or unplanned leave occured.
- Approved and negotiated leave for time and attendance management.
- Verbally and/or email up-to-date policy changes affecting administrative duties.
- Coordinated twice yearly meetings with all administrative team members scheduling with clinic Management team to ensure adequate coverage.
Administrative Assistant
Sound
Renton, USA
10.2000 - 10.2005
- Optimized office supply inventory processes, resulting in reduced expenditures.
- Managed daily office operations, maintaining a well-organized workspace.
- Revised company policies and procedures manual to ensure compliance.
- Facilitated smooth communication between departments through effective liaison.
- Implemented streamlined administrative procedures to boost efficiency.
- Coordinated scheduling of appointments across clients, customers, and staff members.
- Instructed office staff on the use of different equipment and software tools.
Education
Bachelor of Arts (B.A.) - Liberal Arts
Argosy University
Phoenix, AZ05-2014
Skills
- Mental health insurance knowledge
- HIPAA compliant 25 years
- Client communication
- Empathy and patience
- Problem-solving abilities
- Active listening
- Organizational skills
- Time Management
- Proficient in Microsoft Applications
- Multitasking
- Team collaboration
- Leadership experience
- Strong Interpersonal interactions
- Self-managed team member
- Attention to detail
Timeline
Housing Support Specialist (SPC Specialist)
Sound
03.2020 - Current
Administrative Supervisor
Sound
10.2005 - 03.2020
Administrative Assistant
Sound
10.2000 - 10.2005
Bachelor of Arts (B.A.) - Liberal Arts
Argosy University