Cari M. Andrews

• Process applications and conduct move-in leasing procedures for KCHA and HUD.
• Maintained and secured HUD vouchers for Shelter Plus Care Program, processing up to 85 vouchers within a 90 day time frame each year, 98% average completion by initial deadline.
• Utilize Yardi for 100% of housing data and reconciling ledgers.
• Post applicable housing notices and prepare legal notices for processing. Conduct 30 unit inspections accompanying exterminators each month.
• Complete HUD, KCHA, SHA and familiar with tax credit recertifications.
• Attend CMS MOR reviews followed completing resolution of findings discovered by CMS. Successfully completed MORS for 2023, 2024 and 2025.

• Handled escalated customer complaints in person and by phone.
• Recruited and onboarded new employees for specific office roles.
• Mentored employees to strengthen productivity and close knowledge gaps.
• Supported management with staffing recommendations and procedural updates.
• Helped employees resolve problems and disputes independently.
• Answered questions about agency policies and procedures.
• Developed and updated policies for administrative processes.
• Covered daily office workloads through improved staffing and resource allocation.

• Typed mental health evaluations for adult and adolescent clients for 3 psychiatrists and 2 psychiatric ARNPs.
• Supported daily office operations to improve overall workflow efficiency.
• Supported daily office operations and kept workspace organized.
• Revised company policy and procedure manual to maintain compliance.
• Assisted in training junior administrative staff to strengthen team skills and performance.

Dean's List 2nd Qtr. 2012