Vanessa Reyes
Anaheim,CA
Summary
Hardworking Customer Service Representative with 4 years of experience working with Customer Service. Trained in project and time management with extensive knowledge of cash handling ,Patient coordination and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Apple Tree Dental
Anaheim, CA
10.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 5-20 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Patient Coordinator
Western Dental Services Inc.
06.2019 - 12.2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Compiled customer feedback and recommended service delivery improvements to management
- Assisted 100 customers in average by answering questions, responding to inquiries and handling telephone requests
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Dental Assistant
Anaheim Dental Group
08.2017 - 10.2017
- Created bitewing, panoramic and periapical X-ray images for dentist to review
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
- Educated patients on treatment procedures and post-procedure home care
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
- Maintained master calendar and scheduled new appointments based on provider availability
Hostess Cashier
Buffalo Wild Wings
04.2015 - 06.2015
- Cross-trained in hostess and Cashier roles in order to provide skilled backup for team members
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Worked closely with front-end staff to assist customers
- Counted product stock to maintain inventory records
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Answered phone calls to assist customers with questions and Food orders
Customer Service Cashier
CVS Health
06.2013 - 03.2014
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Processed returned items in accordance with store policy
- Drove sales and add-on purchases by promoting specific item options to customers
- Counted product stock to maintain inventory records
- Stayed up to date on current item discounts to support promotions
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
Cashier Server
Pei Wei Asian Diner
11.2012 - 05.2013
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Loara High School
Anaheim, CA08.2012
Associate of Arts - Dental Assisting
American Career College
Los Angeles, CA08.2016
Skills
- Medical insurance
- Document filing
- Appointment scheduling
- Insurance verifying
- Data entry
- Professional telephone demeanor
- Computer proficient
- Medical terminology knowledge
- MS Office proficiency
- Money handling abilities
- Multi-line phone talent
- Good listening skills
- Quick learner
- Gathering information
- Verbal and written communication
- Communication skills
- Inbound phone calls
- Cash handling
- Client communication
- Answering questions
Timeline
Dental Assistant
Apple Tree Dental
10.2022 - Current
Patient Coordinator
Western Dental Services Inc.
06.2019 - 12.2019
Dental Assistant
Anaheim Dental Group
08.2017 - 10.2017
Hostess Cashier
Buffalo Wild Wings
04.2015 - 06.2015
Customer Service Cashier
CVS Health
06.2013 - 03.2014
Cashier Server
Pei Wei Asian Diner
11.2012 - 05.2013
High School Diploma -
Loara High School
Associate of Arts - Dental Assisting
American Career College