Vanessa Mariscal
Fresno,CA
Summary
Reliable, service-focused nursing professional with excellent patient-care and charting skills gained through experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. Relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Bilingual.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Demera Allergy, Asthma & Immunology Center
Fresno, CA
02.2020 - Current
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Developed treatment plans based on individualized assessment of each patient's needs.
Customer Service Representative
Aetna Medicare
07.2019 - 02.2020
- Respond to telephone inquiries, providing quality service to customers and associates inquiries about healthcare needs.
- Listen attentively to caller needs to ensure positive customer experience.
- Strive for quick complaint resolution.
- Exceptional knowledge of HIPPA Privacy and Security Policies.
- Highly trained in government documentation.
- Effectively established relationships to find new opportunities to educate and enroll individuals into state health plans.
Certified Nurse Assistant/Med Tech
California Armenian Home
12.2017 - 07.2019
- Take vital signs (temperature, blood pressure, pulse, and respiratory rate).
- Provide direct patient care such as assisting with bathing, eating, dressing, and walking patients.
- Turn and reposition bedridden patients to prevent breakdown of their skin.
- Change bed linens.
- Record amount of oral intake and measure urinary output.
- Collect specimens for test.
- Supply and empty bedpans.
- Administer Patients Medications.
Medication Technician/Resident Assistant
Paintbrush Assisted Living and Memory Care
Fresno, CA
07.2015 - 11.2017
- Administered residents medications.
- Ordered medications for residents.
- Scheduled doctor appointments for residents.
- Assisted residents with ADL's.
- Assisted with daily hygiene.
Certified Nursing Assistant
Willow Creek
Clovis, CA
02.2015 - 07.2015
- Supply Empty bedpans.
- Take vital signs (temperature, blood pressure, pulse, and respiratory rate).
- Provide direct patient care such as bathing, eating, dressing, and walking patients.
- Turn and reposition bedridden patients to prevent breakdown to their skin.
- Change bed linen.
- Record amount of oral intake and urinary output.
- Supply and empty bedpans.
Volunteer
Community Regional Medical Center
Fresno, CA
08.2010 - 05.2011
- Collect data such as patients treatment plans and ensure information is appropriately placed into their charts.
- Record patients information manually and computerized logs.
- Assist with Billing and Coding.
Education
Nursing Assistant Certificate -
Central Learning Adult School Site
Fresno, CAHigh School Diploma -
Theodore Roosevelt High School
Fresno, CASkills
- Patient scheduling
- Medical record management
- HIPAA compliance
- Medical terminology
- Customer service
- Care coordination
- Conflict resolution
- Data entry
- Patient care
- Service referrals
- Coordinating referrals
- Medical referrals
- Appointment scheduling
- Proficient in Epic
- Detail oriented
Communication Skills
References
References furnished upon request.
Timeline
Patient Care Coordinator
Demera Allergy, Asthma & Immunology Center
02.2020 - Current
Customer Service Representative
Aetna Medicare
07.2019 - 02.2020
Certified Nurse Assistant/Med Tech
California Armenian Home
12.2017 - 07.2019
Medication Technician/Resident Assistant
Paintbrush Assisted Living and Memory Care
07.2015 - 11.2017
Certified Nursing Assistant
Willow Creek
02.2015 - 07.2015
Volunteer
Community Regional Medical Center
08.2010 - 05.2011
Nursing Assistant Certificate -
Central Learning Adult School Site
High School Diploma -
Theodore Roosevelt High School