Vanessa Martin
Exchange Bank Of Alabama
Gadsden,AL
3
years of professional experience
Detail-oriented banking professional with strength in cash handling, drawer balancing, and branch operations. Known for maintaining accuracy, following security procedures, and resolving discrepancies to support smooth daily branch performance.
Work History
Assist Head Teller
3 Years 1 Month- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Balanced cash drawers and proofed transactions to maintain accounting accuracy.
- Reviewed daily teller reports to identify discrepancies and resolved cash differences.
- Reviewed daily teller reports to identify discrepancies and resolve cash differences.
- Coordinated vault, drawer, and cash shipment activities for branch readiness.
- Assisted customers with deposits, withdrawals, account inquiries, and service requests.
Back-up CSR
3 Years 1 Month- Resolved customer inquiries regarding accounts, transactions, and online banking support.
- Processed deposits, withdrawals, and payments with accuracy and confidentiality.
- Assisted customers with account openings, maintenance requests, and documentation completion.
- Investigated transaction discrepancies and coordinated timely issue resolution.
- Educated customers on deposit products, services, and digital banking tools.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
- Accounting Specialist
Skills
Branch management
Cash drawer balancing
Deposit processing
Wire transfer processing
Cash handling
Account maintenance
Branch operations
Notary public
Cash balancing
Safe deposit management
Transaction verification
Safe deposit box management
Timeline
Assist Head Teller
Exchange Bank Of Alabama
07.2023 - 08.2026Read More
Back-up CSR
Exchange Bank Of Alabama
07.2023 - 08.2026Read More
Gadsden Business College
from Accounting Specialist
Read More