Inna Oliynyk
Lake In The Hills,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Teller Lead
PNC Bank
Chicago, IL
01.2019 - 06.2020
- Provided teller support and coaching in meeting branch goals and performance while promoting diversity and strong employee communication.
- Conducted regular audits of operational processes to identify areas for improvement.
- Prepared proper BSA/AML documents (CTR, SAR, etc.).
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs and maintain accounts.
- Reported any operational issues or system problems that occurred during shift promptly.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Handled daily team scheduling and properly staffed shifts.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
Teller
PNC Bank
Chicago, IL
06.2017 - 01.2019
- Provided exceptional customer service while accurately processing routine transactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Master of Arts - English Philology
Vasyl Stefanyk Precarpathian National University
PrecarpathianFrankiFrankivskFrankivsk, Ukraine05-2014
High School Diploma -
Physics And Mathematics Lyceum
Nadvirna, Ukraine06-2009
Skills
- Customer Relationship Building
- Regulatory Compliance
- Financial Transactions
- Multilingual in Ukrainian, Russian, Polish(spoken)
- Good Communication
- Branch Management
- Conflict Resolution
- Attention to Details
- Multitasking
Timeline
Teller Lead
PNC Bank
01.2019 - 06.2020
Teller
PNC Bank
06.2017 - 01.2019
Master of Arts - English Philology
Vasyl Stefanyk Precarpathian National University
High School Diploma -
Physics And Mathematics Lyceum