Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Sarae

‘Aiea,HI

Summary

Accomplished Teller Lead at American Saving Bank, known for exceptional customer service and a strong work ethic. Excelled in building customer relationships through professional and courteous interactions. Demonstrated expertise in banking products knowledge and compliance, making sure the Review Guide was always updated and audit ready. Skilled in training new staff and streamlining operations for efficiency.

Has been through 3 merges within the banking industry. Very adaptable with the new policies and procedures that took place with each merge. Always a team player ready to help whenever possible. Very dependable with a positive outlook.

Overview

11
11
years of professional experience

Work History

Teller Lead

American Savings Bank
Pearl City, HI
07.2018 - Current
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Adhered to financial services security and audit procedures.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Maintained confidentiality of bank records and client information.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.

Personal Banker/Teller Lead

American Savings Bank
Mililani Town, HI
08.2013 - 07.2018
  • Recognized opportunities for cross-selling additional banking products or services.
  • Processed loan applications according to established guidelines.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

High School Diploma -

Kaimuki High School
Honolulu, HI

Skills

  • Customer Relationship Building
  • Financial Advising
  • Regulatory Compliance
  • Strong Work Ethic
  • Friendly
  • Reliable
  • Approachable
  • Exceptional customer service

Timeline

Teller Lead

American Savings Bank
07.2018 - Current

Personal Banker/Teller Lead

American Savings Bank
08.2013 - 07.2018

High School Diploma -

Kaimuki High School

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Michele Sarae