Laylonny Toribio
Denver,CO
Summary
Proven leader in the banking sector with a solid track record at PNC Bank, adept at fraud detection and fostering strong customer relationships. Excelled in roles from Teller Lead to Universal Banker, enhancing financial analysis and service management. Demonstrated exceptional customer service and a strong work ethic, significantly contributing to team success and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Teller Lead
PNC Bank
02.2024 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Universal Banker
PNC Bank
08.2021 - 02.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Service Manager
Chipotle Mexican Grill
06.2019 - 08.2021
- Hired, trained and supervised team of service staff members to meet business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Arts - Finance
Johnson & Wales University
Providence, RI05.2028
High School Diploma -
Bear Creek High School
Lakewood, CO05.2019
Skills
- Cash Handling
- Account updating
- Fraud Detection
- Drawer balancing
- Financial Analysis
- Strong Work Ethic
- Cash handling and management
- Banking
- Conflict resolution techniques
- Relationship building and management
- Exceptional customer service
- Excellent time management skills
Languages
Spanish
Native or Bilingual
Timeline
Teller Lead
PNC Bank
02.2024 - Current
Universal Banker
PNC Bank
08.2021 - 02.2024
Service Manager
Chipotle Mexican Grill
06.2019 - 08.2021
Bachelor of Arts - Finance
Johnson & Wales University
High School Diploma -
Bear Creek High School
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