Jennifer Jespersen
Landmark Credit Union
Racine,WI
15
years of professional experience
I am dedicated and driven by results. I have strong leadership skills and am great at building relationships. I am committed to member service, and I am experienced in building and coaching teams. I help to ensure compliance with policies and procedures and help to manage daily branch operations. I am passionate about developing others and creating a positive workplace while helping the branch achieve its goals.
Work History
Teller Lead
3 Months- Serve as a leader for the teller line, ensuring efficient daily branch operations.
- Coach and support teller staff while promoting teamwork.
- Provide approvals and overrides while ensuring compliance with policies and procedures.
- Addressed and solved complex member concerns to enhance service satisfaction.
- Monitor balancing of cash drawers, ATMs, and vault cash.
- Reinforce member service standards and help create a positive team environment.
- Lead by example in delivering exceptional member experiences and identifying financial products that might meet member needs.
Teller II
1 Year- Processed member transactions accurately using DNA.
- Built strong member relationships through friendly service
- Assisted with weekly, monthly, and quarterly audits.
- Performed transaction approvals, overrides, and large check approvals.
- Supported coworkers by answering questions and assisting with operational procedures.
Teller I
5 Months- Processed transactions accurately and efficiently.
- Delivered prompt and professional member service.
- Cross-sold products and services based on member needs.
- Assisted members with wire transfers.
Teller I (PT)
10 Months- Processed deposits, withdrawals, loan payments, and other member transactions.
- Delivered exceptional member service while building relationships.
- Promoted products and services.
- Maintained a balanced cash drawer while following all policies and procedures.
Cook
1 Year 2 Months- Communicated clearly with coworkers to coordinate workflow.
- Cleaned and maintained kitchen equipment.
- Prepared multiple items simultaneously.
- Handled high volume of orders and produced consistent, quality results.
General Manager/ Lead Cook/ Head Bartender
3 Years 3 Months- Organized staff schedules to ensure coverage.
- Oversaw routine ordering and inventory.
- Outlined policies and procedures.
- Held my team accountable to rules and regulations for safe, consistent service.
- Organized regular inventory counts to keep records accurate and identify supply needs or points of loss.
Bartender
1 Year- Entered orders, accepted payments, and made change
- Worked flexibly to cater to fluctuating coverage needs.
- Created specialty cocktails following complex recipes.
- Set up and maintained appropriate stock levels for bar.
Bartender/ Server
3 Years 3 Months- Operated POS systems and managed bar tabs to track revenue.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
- Exceeded customer service expectations to earn positive feedback.
- Worked as part of a team to ensure great service for guests and a positive environment for staff.
Server
2 Years 9 Months- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Demonstrated hospitality and customer service.
- Listened to guest needs and responded promptly for personalized service.
- Trained new servers in policies, service standards, and best practices.
- Communicated professionally with customers, colleagues, and supervisors.
Education
High School Diploma
Skills
Cash management
Operations audits
Operational Accuracy
Attention to Detail
Problem Solving
Customer service
Training
Leadership & Team Development
Coaching
Relationship building
Communication
Approachability
Adaptability
Timeline
Teller Lead
Landmark Credit Union
04.2026 - CurrentRead More
Teller II
Landmark Credit Union
04.2025 - 04.2026Read More
Teller I
Landmark Credit Union
11.2024 - 04.2025Read More
Teller I (PT)
Landmark Credit Union
01.2024 - 11.2024Read More
Cook
The Beacon Tavern and Grill
08.2022 - 10.2023Read More
General Manager/ Lead Cook/ Head Bartender
The Beacon Tavern and Grill
07.2018 - 10.2021Read More
Bartender
Reefpoint Brew House
07.2017 - 07.2018Read More
Bartender/ Server
Dewey's Restaurant and Sports Bar
02.2014 - 05.2017Read More
Server
John's Dock
02.2011 - 11.2013Read More
Turlock High School
High School Diploma
Read More