April Wilhide
Teller Lead
Bay City,MI
Summary
Astute Teller Lead with top-notch relationship-building, sales and money handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Hardworking and passionate with strong organizational skills eager to secure entry-level Operations Analyst position. Ready to help team achieve company goals. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek to maintain full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Teller Lead
PNC Bank
Midland, MI
07.2021 - Current
- Identified potential needs through observation, questioning and listening during interactions with customers in person and over the phone
- Investigated and promptly resolved issues with patron accounts. As well as sharing resolutions with my team.
- Completed highly accurate, high-volume money counts via both manual and drive through. As well as replenished ATM cash and verified cash and checks deposited through the same system. Counted, verified and handled bank deposits and armored car transactions.
- Provided customers with appropriate literature on banking products and services. As well as introduced customers to other bank team members to help meet financial needs. Maintained friendly and professional customer interactions, established rapport with new clients to increase satisfaction and loyalty.
- Mentored newly hired team members on appropriate responses to customer questions, cash management, fraud detection, security procedures, and computer systems.
- Answered inquiries regarding checking and savings accounts and other related products, as well as mentoring my team on how to answer those same inquires
- Created employee schedule in CloudCords to keep weekly and weekend shifts properly staffed.
- Participated in team-building activities to enhance working relationships.
- Maintain Weekly, Monthly, Quarterly, Semi-Annual and Annual Operational Duties. As well as supervision over employees on appointed operational tasks
Teller
PNC Bank
Midland, MI
04.2018 - 07.2021
- Counting and verifying large amounts of cash. As well as verifying points of negotiability on checks
- Detecting fraud
- Recommending products and services to customers that would be beneficial to their financial well-being
- Practicing security procedures
- Answering telephone calls to assist customers with financial questions
Education
High School Diploma -
Houghton Lake High School
Houghton Lake, MI 08.1995 - 06.1999
Skills
- Consumer banking
Timeline
Teller Lead
PNC Bank
07.2021 - Current
Teller
PNC Bank
04.2018 - 07.2021
High School Diploma -
Houghton Lake High School
08.1995 - 06.1999
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