Tiffany Dillman
Pinellas Park
Summary
Results-driven Teller Lead committed to enhancing service quality and operational efficiency. Proven expertise in training staff and resolving customer inquiries effectively.
Overview
7
7
years of professional experience
Work History
Teller Lead
PNC Bank
Pinellas Park
08.2023 - Current
- Processed customer transactions efficiently at PNC Bank branch.
- Assisted customers with account inquiries and banking products.
- Maintained accurate cash drawer and balanced daily transactions.
- Collaborated with team members to streamline workflow processes.
- Provided exceptional customer service and resolved issues promptly.
- Trained new tellers on operational procedures, enhancing team performance.
- Ensured compliance with banking regulations and policies consistently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail.
- Provided exceptional service to customers, ensuring high satisfaction in person and over telephone.
Assistant Manager
Panera Bread
St. Petersburg
07.2019 - 07.2023
- Supervised daily operations and staff performance to maintain high service standards in a fast-paced restaurant environment.
- Trained and mentored team members on customer service best practices to enhance guest experiences.
- Implemented operational procedures to enhance efficiency and service quality.
- Coordinated inventory management to optimize product availability and ensure freshness.
- Resolved customer concerns promptly to uphold brand reputation and loyalty.
- Assisted in maintaining compliance with health and safety regulations.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, KY05-2003
Skills
- Cash handling
- Customer service
- Compliance management
- Transaction processing
- Account inquiries
- Customer relationship management
Timeline
Teller Lead
PNC Bank
08.2023 - Current
Assistant Manager
Panera Bread
07.2019 - 07.2023
High School Diploma -
Anderson County High School