Vanessa Martinez
Human Resources Manager
North Richland Hills,TX
Summary
Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Knowledgeable and dedicated customer service professional with extensive experience in Aviation and Transportation industry.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Human Resources Manager
LJM Trucking LLC
Fort Worth, Texas
10.2015 - Current
- Implemented performance review and motivational strategies to elevate HR team results.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for owner operators and diminished financial discrepancies through expert program management.
Customer Service Representative
American Airlines
Fort Worth, Texas
02.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Associate of Science - Human Resources Management
Tarrant County College District
Fort Worth, TX 01.2020 - Current
High School Diploma -
Birdville High School
North Richland Hills, TX 08.2006 - 05.2010
Skills
Company organization
Payroll coordination
File and records management
Recordkeeping
Microsoft Office proficiency
Hobbies
During the pandemic I started with my partner Royalty RC MFG which is RC Car manufacturing company. We CNC in house after market RC Car parts out of carbon fiber and build RC Car kits for customers around the world. It's a fun way that we get to express our creativity and build up the RC Car community locally and internationally.
Timeline
Associate of Science - Human Resources Management
Tarrant County College District
01.2020 - Current
Human Resources Manager
LJM Trucking LLC
10.2015 - Current
Customer Service Representative
American Airlines
02.2013 - Current
High School Diploma -
Birdville High School
08.2006 - 05.2010