Vanessa Masi
Webster,NY
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
Rochester, NY
01.2023 - Current
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
Hairstylist's Assistant
Samson and Delilah's Salon and Spa
Rochester, NY
01.2024 - 07.2025
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Analyzed clients' hair condition and type.
- Treated customers to shampooing and head massage to promote loyalty.
- Bleached, dyed or tinted hair using applicator or brush.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Manager
Schallers
Rochester, NY
03.2021 - 01.2023
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Delegated work to staff, setting priorities and goals.
Education
Cosmetology License - Cosmetology
Shear Ego International School of Hair Design
Rochester, NY11-2023
High School Diploma -
Mount Dora High School
Mt. Dora, FL06-2020
Skills
- Workload management
- Multitasking and organization
- Closing and opening oversight
- Scheduling and planning
- Sales monitoring
- Recruiting and interviewing
- Product and service sales
- Money handling
Certification
- Cosmetology License
- SerfSafe Certified
Timeline
Hairstylist's Assistant
Samson and Delilah's Salon and Spa
01.2024 - 07.2025
Assistant Manager
Domino's Pizza
01.2023 - Current
Manager
Schallers
03.2021 - 01.2023
Cosmetology License - Cosmetology
Shear Ego International School of Hair Design
High School Diploma -
Mount Dora High School
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