Mercedes Smith
Magnolia,AR
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Desktop Support Technician
Homelink Cooperation
2300 Barrington Rd, IL
04.2020 - 11.2022
- Answered inbound customer calls and responded to inquiries.
- Documented customer information and activity in customer database.
- Listened to client concerns and asked questions to better understand needs.
- Perform remote troubleshooting through diagnostic technique amps per pertinent questions.
- Determine the best solution based on the issue of details provided by the customer.
- Coordinate with vendors to resolve technical problems with this type computing, equipment, and software.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Direct unresolved issues to the next level of support personal.
- Walk team members through the problem solving processes.
- Equipment ordering and asset management.
Medicinal Billing Associate
Lifepoint Health
Glen Rock, NJ
01.2017 - 02.2021
- Responsible for maintaining Revenue Cycle Services, and other departments with resolution of billing issues and/or denials requiring clinical expertise
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Managed revenue cycle process from point of prior authorizations to payment receipt.
- Verified invoice procedures to validate customer contracts and maintain billing communication.
- Worked with team members and leadership to identify and develop process improvements.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Managed numerous client accounts to track and collect money owed.
- Managed account receivables to maintain payments within net terms.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Processed and sent invoices, adjustments and credit memos to customers.
- Completed billing audits in identified timeframes to report and investigate findings.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
Sales Associate
Ross Stores
Texarkana, TX
02.2016 - 12.2019
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Walmart
Magnolia, AR
03.2011 - 09.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Magnolia High School
Magnolia, AR05.2008
Skills
- Problem-Solving
- Active Listening
- Remote Technical Support
- Customer Communication and Empathy
- Incoming Call Management
- Help Desk Support
- Teamwork and Collaboration
- Customer Service Support
- Troubleshooting Network Issues
- Customer Service
- Attention to Detail
- Resolving Problems and Incidents
Timeline
Desktop Support Technician
Homelink Cooperation
04.2020 - 11.2022
Medicinal Billing Associate
Lifepoint Health
01.2017 - 02.2021
Sales Associate
Ross Stores
02.2016 - 12.2019
Cashier
Walmart
03.2011 - 09.2015
High School Diploma -
Magnolia High School