VANESSA MATTA
Laurel,NJ
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities for resident satisfaction. Ready to utilize my experience in residential communities and team leadership skills to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Property Manager
Sterling Properties
08.2017 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed move-in inspections and final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed "Lease Up" for property of 330 units for market and affordable rentals.
- Worked with Section 8, DCA and other rental assistance organizations.
- Trained team of 3 staff members.
Assistant Property Manager/Leasing Agent
PRC Management
07.2013 - 08.2017
- Manage incoming calls, walk-ins, tours and applications for future prospects
- Responsible for scheduling move-ins, completing lease signings and move in inspections with new tenants
- Processed tenant move-outs including move out inspections and charges
- Monthly scheduling of paint, carpet and C.O
- Assist tenants with complaints, work orders and rent payments
- Effectively compose general letters to tenants including renewal and violation notices
- Process lease extensions, lease holder changes, tenant charges and late fees
- Maintain Weekly Tenant Prospect and Weekly Vacancy Reports
- Manage maintenance team of 7 people.
Leasing Consultant
Paradigm Management
01.2012 - 01.2013
- Assist all customers with property information, tours and application process
- Answer incoming calls, file and help keep office organized
- Perform background checks, credit checks and employment verifications on all applicants
- Prepare leases and additional move in documents for new move-ins
- Prepare move in gifts
- Prepare leaseholder/occupant change addendums, and extension addendums
- Assist current residents with work orders, referrals, notice to vacates, move outs and accept rent payments
- Complete Sunday Night Report to update move-ins, move-outs, applications, notice to vacate, availability and determine occupancy percentages.
Leasing Consultant
Corsa Management
12.2008 - 02.2010
- Performed credit checks and background checks on all applicants
- Prepared leases and additional move in documentation for new move-ins
- Input rent payments, bills, work orders and payroll into Property Management system
- Quickly and effectively solved customer challenges.
Skills
- Effective problem solver; prioritize and manage heavy work flow without direct supervision
- Can do" attitude; work very cooperatively with management and office staff
- Exceptional oral and written communication skills
- Excellent working knowledge of Microsoft Office, Word, Excel, AMSI, Yardi & Appfolio
- Licensed Referral Agent, Weichert
- Affordable housing programs knowledge
- Multi-family property management
Timeline
Property Manager
Sterling Properties
08.2017 - Current
Assistant Property Manager/Leasing Agent
PRC Management
07.2013 - 08.2017
Leasing Consultant
Paradigm Management
01.2012 - 01.2013
Leasing Consultant
Corsa Management
12.2008 - 02.2010
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