Vanessa Medina
Chicago,IL
Summary
Results-driven professional with a diverse skill set and a 22 year proven track record of exceeding goals and delivering exceptional outcomes. Adept at problem-solving, communication, and collaborative teamwork. Strong leadership abilities combined with a passion for continuous learning and innovation. Seeking new challenges to leverage expertise and drive success in a dynamic work environment.
Overview
21
21
years of professional experience
Work History
Operations Manager
Alclear LLC
Chicago, IL
09.2024 - Current
- Lead and manage the day-to-day operations of a team of 100 hourly Ambassadors, ensuring the highest levels of customer service, sales, and security compliance.
- Spend 80% of your time in a customer-facing environment, maintaining visibility, and ensuring exceptional service standards while driving operational efficiency.
- Coach, mentor, and train team members to meet and exceed sales and customer service goals through hands-on leadership, and consistent feedback.
- Serve as a key representative for CLEAR, building and maintaining relationships with TSA, airport authorities, and airline personnel to ensure smooth operations.
- Manage staffing needs through recruitment, onboarding, and training. Developed KPIs to measure the effectiveness of the operational process.
- Scheduling, Payroll, Managed HR inquires
Store Manager
Express
Schaumburg, IL
11.2019 - 09.2024
- Top 100 store volume locations with 7 million in annual sales.
- District Manager, Oversee, and District Visual Leader.
- Attracting, developing, and retaining top talent. This involves recruiting skilled individuals, fostering a positive work environment, and providing opportunities for growth.
- Creating a High-Morale Environment. Ensuring that the team is motivated and engaged, leading to better performance and customer service.
- Identifying future leaders within the team and preparing them for higher roles through succession planning.
- Customer Experience Focus. Ensuring that the store consistently delivers excellent customer service and meets customer expectations.
- Managing store operations efficiently to achieve goals and optimize performance.
- Evaluated the effectiveness of existing reports against business objectives, and made recommendations accordingly.
General Manager
ZARA
Skokie, IL
11.2018 - 11.2019
- Store volume at 5 million annually, with 30 on staff.
- Establish and monitor all store standards, and work with the Assistant Manager and individual department managers to ensure successful implementation.
- Responsible for the recruitment, selection, training, and supervision of store staff to maximize sales and profit performance.
- Includes succession planning for current and future positions.
- Monitor the store's sales goals and control the budget of hours.
- Works with Visual Commercial to maintain visual standards and presentation of the store.
- Manage payroll and scheduling objectives, productivity in units, and transactions.
- Develop and maintain customer and client relationships.
- Partner with the regional team to enhance the overall store brand and image.
Store Manager
Forever 21
Chicago, IL
06.2010 - 11.2018
- Managed day-to-day sales, grossing at $10 million annually, with 100 employees.
- Achieve weekly, monthly, and annual compensation and target goals.
- Monitored payroll and scheduling objectives, including conversion reports, units per transaction, and average dollar sale.
- Reduce shrink using the company's tools and resources.
- Handles staffing, training, development, and promotion of store associates.
- Strong communication ability, interpersonal skills, written, and verbal skills.
Store Manager
Discovery Clothing Company
Chicago, IL
12.2003 - 02.2010
- Maximize store sales and profits
- Recruit candidates for all positions, interview, screen and hire for all positions
- Managed payroll and scheduling
- Maintaining company standards and all company assets
- Responsible for presentations and visual features of the floor
- Effective problem solving/decision making to resolve customer issues
- Partnered with District Manager to help execute and support business objectives.
Education
Ashford University
San Diego, CASkills
- Payroll Management
- Sales Analysis
- Budgeting and cost control
- Leadership Development
- Recruiting and Hiring
- Operational Efficiency
- Customer Service Management
Timeline
Operations Manager
Alclear LLC
09.2024 - Current
Store Manager
Express
11.2019 - 09.2024
General Manager
ZARA
11.2018 - 11.2019
Store Manager
Forever 21
06.2010 - 11.2018
Store Manager
Discovery Clothing Company
12.2003 - 02.2010
Ashford University