Vanessa M. Lerma
Tucson
Summary
Professional front office specialist with substantial experience in overseeing front desk operations and guest relations. Adept at implementing procedures to improve service quality and operational workflows. Known for fostering team collaboration and adaptability to meet evolving business needs.
Overview
16
16
years of professional experience
Work History
Front Office Lead
Pima Heart and Vascular Vein Center
01.2017 - 06.2025
- Answer and direct incoming calls accordingly
- Schedule Procedures for Providers in a timely manor
- Assist front desk in greeting and checking in patients.
- Reschedule Ultrasound and follow up appointments.
- Update Patient Demographic information
- Handle Batching at the end of the day
- Promptly attend to daily tasks
- Review Providers schedules to ensure they have full schedules.
- Help to confirm patient Procedures.
Administrative Assistant
Caterpillar Inc.
01.2016 - 01.2017
- Assisted in the coordination of upcoming shows and programs by ensuring availability of CAT machines, coordinating with personal chefs, and creating brochures and other informational material
- Verified the arrival and departure of educational and marketing materials for upcoming shows and programs at multiple locations
- Maintained records and prepared reports and logs to secure the continued success of the company’s operations
- Arranged customers, dealers, and consultant visits to guarantee client satisfaction
- Monitored and organized logs of all ingoing and outgoing fleet machines to assure proper delivery
- Verified the accuracy of paychecks to confirm employees were paid correctly
- Monitored guidelines for working with customers to establish the highest quality of customer care
- Assisted office manager with various responsibilities that included: logging machine hours and billing
- Managed and organized all shipping and receiving
- Controlled and ordered all parts for CAT machines
Eligibility Specialist
Pima Heart Business Office
11.2013 - 06.2015
- Effectively communicated with insurance companies to verify coverage
- Facilitated incoming questions regarding patient coverage from multiple offices
- Worked closely with various personnel to secure proper protocol to guarantee payment
- Utilized strong attention to detail to confirm data was correctly entered in to NextGen program
- Communicated with insurance companies and investigated any denial of coverage
- Continually communicated with insurance companies to verifying patient's financial responsibilities for scheduled medical procedures.
- Successfully answered phone calls and addressed billing concerns
Medical Receptionist
Pima Heart
01.2009 - 01.2013
- Promptly welcomed patients upon arrival
- Maintained patient accounts by obtaining and updating personal information
- Secured financial revenue by recording and updating financial data
- Clearly communicated patient arrival to ensure care was provided in a timely manner
- Effectively communicated with various insurance companies to verify patient eligibility
- Ensured the continuation of care by scheduling follow up appointments for patients
- Professionally answered incoming calls and addressed patient questions and concerns
Education
High School Diploma -
Flowing Wells High School
Tucson, AZSkills
- Outstanding customer support
- NextGen program management
- Proficient in Microsoft Office
- Healthcare vocabulary
- Proactive initiator
- Detail-oriented data management
- Empathetic listener
- Goal-driven
- Supportive team participant
Accomplishments
Assisted in the establishment of US Heart and Vascular Vein Center with my Director.
Responsible for calling and establishing patients, scheduling Procedures, and overall good quality of patient care.
Timeline
Front Office Lead
Pima Heart and Vascular Vein Center
01.2017 - 06.2025
Administrative Assistant
Caterpillar Inc.
01.2016 - 01.2017
Eligibility Specialist
Pima Heart Business Office
11.2013 - 06.2015
Medical Receptionist
Pima Heart
01.2009 - 01.2013
High School Diploma -
Flowing Wells High School