Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa M. Mefferd

Seattle,WA

Summary

Results-driven sales professional with a strong background in customer service and relationship building. Proven ability to boost sales revenue and enhance customer satisfaction through effective problem-solving and team leadership. Resourceful Customer Service Sales Representative known for productivity and efficiently completing tasks. Specialize in conflict resolution, client retention, and upselling techniques which enhance customer satisfaction and loyalty. Excel in communication, adaptability, and problem-solving, ensuring smooth transactions and positive customer experiences.

Overview

29
29
years of professional experience

Work History

Customer Service Sales Representative/Investor

Addy's Pet Shop
03.2023 - Current
  • Boosted sales revenue by identifying customer needs, and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs, or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed a high call volume, ensuring timely responses and effective resolutions to all customer concerns.
  • Processed sales transactions using point-of-sale systems accurately.
  • Built strong relationships with repeat customers through excellent service.

Private Dining Room Captain/Dining Room Server/Cocktail Server

The Metropolitan Grill
09.2011 - 12.2024
  • Lead the private dining room staff in large-party functions.
  • High-quality food and beverage service.
  • Working with a diverse clientele and service team.
  • Knowledge of both guest and management needs, anticipating last-minute changes, and expectations.
  • Trained new employees on service standards and procedures.
  • Addressed guest inquiries and resolved issues promptly and professionally.
  • Provided excellent customer service to ensure repeat business.

Manager/Server

Tilikum Place Café
10.2008 - 09.2011
  • General Manager, over see all of the main functions of the front of the house
  • Trainer, dining room server, bartender.
  • Oversaw dining room operations to ensure excellent guest experiences.

Sales Agent

Titan Real Estate
05.2005 - 06.2011
  • Recruited as an independent residential and vacant land sales agent to generate prospects and close deals.
  • Agent of the Month twice in 2006.
  • Relocation certified, CBA certified, and a member of the Titan Silver Team.
  • Developed client relationships through regular communication and follow-ups.
  • Collaborated with marketing teams to create promotional materials for properties.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Restaurant Service Professional

Chandler's Lake Union. Duke's Lake Union
06.1998 - 05.2005
  • Delivered exceptional customer service to enhance guest experiences.

Promotion Director / Office Manager

Sail Northwest
01.1999 - 01.2001
  • Recruited to create and maintain effective marketing and advertising initiatives, as well as industry trade shows and promotional events.

Independent Promoter

Pacific Satellite Connection & Titan Sports
01.1997 - 01.1999
  • Coordinated promotional activities to enhance customer interaction and experience.
  • Distributed promotional materials to attract potential customers and generate interest.

Education

Public Relations Program -

Solano Community College
Fairfield, CA

Marketing Program -

Arizona State University
Tempe, AZ

Certified Real Estate Practices & Sales -

Coldwell Banker
Seattle, WA

Real Estate Fundamentals -

Rockwell Institute
Bellevue, WA

Licensing Real Estate Salesperson - Relocation

State of Washington
Seattle, WA

Skills

  • Microsoft Word and Excel
  • Sales techniques and revenue generation
  • Team leadership and collaboration
  • Multitasking and organization
  • Customer service excellence
  • Conflict resolution strategies
  • Customer engagement and relations
  • Upselling strategies

References

Craig Summers

Head Maitre”D

The Metropolitan Grill

craigsummers_1@yahoo.com

(206) 948-0199

Michael Vella

Manager/Maitre’D

The Metropolitan Grill

mjovella@hotmail.com

(206) 786-2686

Rob Nokes

Head Bartender The Metropolitan Grill

nokesrobert@gmail.com

(206) 235-5190

Timeline

Customer Service Sales Representative/Investor

Addy's Pet Shop
03.2023 - Current

Private Dining Room Captain/Dining Room Server/Cocktail Server

The Metropolitan Grill
09.2011 - 12.2024

Manager/Server

Tilikum Place Café
10.2008 - 09.2011

Sales Agent

Titan Real Estate
05.2005 - 06.2011

Promotion Director / Office Manager

Sail Northwest
01.1999 - 01.2001

Restaurant Service Professional

Chandler's Lake Union. Duke's Lake Union
06.1998 - 05.2005

Independent Promoter

Pacific Satellite Connection & Titan Sports
01.1997 - 01.1999

Public Relations Program -

Solano Community College

Marketing Program -

Arizona State University

Certified Real Estate Practices & Sales -

Coldwell Banker

Real Estate Fundamentals -

Rockwell Institute

Licensing Real Estate Salesperson - Relocation

State of Washington

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