Vanessa Muniz
Milford,CT
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operator
Transdev Transportation
Bridgeport, CT
05.2022 - 09.2025
- Operated transportation vehicles according to safety regulations and company protocols.
- Assisted passengers with boarding and disembarking from vehicles as needed.
- Maintained cleanliness and organization of assigned vehicles throughout shifts.
- Provided excellent customer service by addressing passenger inquiries and concerns effectively.
- Followed established schedules while adapting to changing traffic conditions during routes.
- Learned and followed safety and emergency procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Monitored vehicle performance and reported maintenance issues to supervisors promptly.
- Collaborated with dispatchers to ensure timely route execution and service delivery.
- Documented daily activities, including trips completed and any incidents encountered during shifts.
RSR Driver
Frito Lay
Milford, CT
04.2019 - 05.2022
- Delivered products to customers using company vehicles and routes.
- Managed inventory and ensured proper stock levels at each location.
- Communicated with customers to address inquiries and resolve issues.
- Assisted in training new drivers on delivery procedures and best practices.
- Implemented efficient loading techniques to maximize space and minimize damage.
Office Assistant
FedEx Ground
Stratford, CT
10.2011 - 08.2018
- Managed incoming and outgoing mail and packages efficiently.
- Assisted in preparing shipping documents and labels accurately.
- Provided customer service by answering inquiries and resolving issues promptly.
- Conducted regular office maintenance to ensure a clean workspace environment.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Data Entry Pharmacy Technician
Connecticut Pharmacy Direct
Wallingford, CT
04.2016 - 06.2018
- Entered prescription data accurately into pharmacy management system.
- Verified insurance information for medication coverage and billing.
- Processed medication orders for timely fulfillment and delivery.
- Communicated with pharmacists regarding prescription clarifications and patient inquiries.
- Assisted in training new staff on data entry procedures and software usage.
- Collaborated with healthcare providers to resolve prescription-related issues efficiently.
Front End Supervisor
Linens 'n Things
Fairfield , CT
01.2006 - 07.2009
- Supervised front end operations and maintained efficient customer service standards.
- Trained and mentored new staff on cashier procedures and customer interaction.
- Ensured compliance with company policies regarding cash handling and register operations.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
GED -
Central High School
Bridgeport06-2004
Some College (No Degree) - Human Services
Housatonic Community College
Bridgeport, CTSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Customer assistance
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Data entry
- Efficient multitasking
- Teamwork and communication
Certification
- CPR Certification
- CT Drivers License
Languages
English
Professional
Spanish
Professional
Timeline
Operator
Transdev Transportation
05.2022 - 09.2025
RSR Driver
Frito Lay
04.2019 - 05.2022
Data Entry Pharmacy Technician
Connecticut Pharmacy Direct
04.2016 - 06.2018
Office Assistant
FedEx Ground
10.2011 - 08.2018
Front End Supervisor
Linens 'n Things
01.2006 - 07.2009
GED -
Central High School
Some College (No Degree) - Human Services
Housatonic Community College