Yasmin Munoz
Humble,TX
Summary
Experienced retail leader with 3+ years in assistant management and store operations. Skilled in customer service, team coaching, cash control, and sales floor execution, with a focus on improving store readiness, team performance, and daily results.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Tilleys
Humble, TX
06.2025 - Current
- Supported daily store operations, ensuring smooth floor execution and consistent customer service.
- Coordinated sales floor coverage, balancing staffing needs with peak traffic and service priorities.
- Trained team members on product knowledge, POS (Point of Sale) procedures, and service standards.
- Monitored inventory levels, replenished stock, and maintained organized backroom presentation.
- Assisted with visual merchandising, implementing seasonal displays and brand presentation standards.
- Resolved customer concerns promptly, protecting service quality and supporting repeat business.
- Executed opening and closing procedures, maintaining cash control and store readiness.
- Reviewed sales performance, identifying opportunities to improve conversion and operational consistency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Manager
Windsor Fashions
Humble, TX
01.2024 - 06.2025
- Supervised daily store operations, ensuring sales floor readiness and brand standards.
- Trained associates on customer service, fitting room support, and register procedures.
- Reviewed inventory levels and partnered on stockroom organization and shipment processing.
- Supported scheduling, task delegation, and team communication to maintain operational consistency.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Store Manager
Wave Fashions
Humble, TX
02.2023 - 01.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Humble High School
Humble, TX05-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Microsoft Proficient
- Multi-tasking
- Delegate tasks
- Time Management Proficient
- Dependable, Hardworking, and able to Maintain Privacy
Timeline
Assistant Store Manager
Tilleys
06.2025 - Current
Assistant Manager
Windsor Fashions
01.2024 - 06.2025
Assistant Store Manager
Wave Fashions
02.2023 - 01.2024
High School Diploma -
Humble High School