Overview
Work History
Education
Languages
Timeline
Generic

Vanessa Murray

El Paso,TX

Overview

10
10
years of professional experience

Work History

Encore Specialist

Garcia Automotive Service
El Paso, TX
12.2018 - Current
  • Provided support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels and ensure customers' return.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Exercised versatility in fast-paced work environments.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Thoroughly explain technology and ensure a comfortable understanding on the use of the vehicle.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Cashier

Chipotle Grill
Fort Bliss, TX
08.2016 - 12.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Server/Bartender/Expo/Carside Specialist

Applebee's Neighborhood Grill & Bar
El Paso, TX
12.2013 - 09.2018
  • Prepared drinks according to standard recipes.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction and return.
  • Greeted guests and provided menus.

  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

Associate of Applied Science - Medical Assisting

Southwest University At El Paso
El Paso, TX
10.2016

High School Diploma -

Montwood High School
El Paso, TX
05.2013

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Encore Specialist

Garcia Automotive Service
12.2018 - Current

Cashier

Chipotle Grill
08.2016 - 12.2018

Server/Bartender/Expo/Carside Specialist

Applebee's Neighborhood Grill & Bar
12.2013 - 09.2018

Associate of Applied Science - Medical Assisting

Southwest University At El Paso

High School Diploma -

Montwood High School

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Vanessa Murray