Vanessa Mutherspaw
Grottoes,VA
Summary
Dynamic General Manager with a proven track record at 7-Eleven, excelling in operations management and team leadership. Successfully increased sales through strategic planning and enhanced customer relations. Skilled in problem resolution and employee scheduling, fostering a high-performance culture that drives profitability and customer loyalty.
Overview
8
8
years of professional experience
Work History
General Manager
7-eleven
Harrisonburg, VA
11.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Representative
Great Eastern Resort
Massanutten, VA
08.2017 - 08.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
Education
High School Diploma -
Turner Ashby High School
Bridgewater06.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Schedule management
- Workflow planning
Timeline
General Manager
7-eleven
11.2020 - Current
Sales Representative
Great Eastern Resort
08.2017 - 08.2019
High School Diploma -
Turner Ashby High School