Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Vanessa Natividad

Midland,TX

Summary

My name is Vanessa Natividad and I'm a dedicated and enthusiastic professional ready to bring my experience and positive attitude to a new team. With a strong belief in my ability to contribute, I am eager to learn from others and continue my personal development. I am seeking an opportunity to showcase my abilities and demonstrate my willingness to learn. Thank you for your consideration, and your time is greatly appreciated.

Overview

11
11
years of professional experience

Work History

General Manager Trainee

Wingstop
11.2022 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Reported issues to higher management with great detail.
  • Learned new materials, processes, and programs quickly.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed and implemented strategies to increase sales and profitability.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant General Manager

Flipped
06.2020 - 11.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Trained new staff members, equipping them with skills needed for success in their roles.

Supervisor

The Egg & I/Flipped
08.2015 - 03.2020
  • Handle guest concerns or questions, answer phone, place orders the business needs, speak with various vendors or personnel, help process payroll, any other task/positions the business requires

Hostess/Busser/Server/Line Cook

The Egg & I
08.2013 - 08.2015
  • Hostess-Greet and seat guest, answer phone, place to-go orders, help other team members with various tasks
  • Busser-Clear tables after guest leave, sweep/mop various parts of business, help other team members with various tasks
  • Server-Greet table when seated, take and place guest order, help deliver food when needed, help other team members with various tasks
  • Line Cook-Prepare food cook-to-order, help send out food as it's ready, help clean up and shut down kitchen when business closes

Education

Diploma -

Odessa High School
Odessa, Tx
01.2000

Skills

  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Motivation
  • Bilingual
  • Staff Training
  • Staff hiring
  • Scheduling
  • Delegation
  • Improve performance
  • Manage operations

Awards

  • Best of the Basin, The Egg & I, 2014-2016, 2018
  • Best of the Basin, Flipped, 2020
  • Neighborhoods Favorite, 2019-2020

Timeline

General Manager Trainee

Wingstop
11.2022 - Current

Assistant General Manager

Flipped
06.2020 - 11.2022

Supervisor

The Egg & I/Flipped
08.2015 - 03.2020

Hostess/Busser/Server/Line Cook

The Egg & I
08.2013 - 08.2015

Diploma -

Odessa High School

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Vanessa Natividad