Summary
Overview
Work History
Education
Skills
Additional Experience
Languages
Accomplishments
Timeline
Vanessa Nunez

Vanessa Nunez

Doral,FL

Summary

Experienced Home Delivery Manager with over 11 years of leadership roles, developing and implementing training programs, and managing cross-functional projects. Proven ability to enhance operational efficiency, reduce risks, and foster an ethical culture through effective training and communication strategies. Active participant in the Accenture Development Program, Project Management FIN Mentorship program, and Inclusion and Belonging Council for T4.

Overview

12
12
years of professional experience

Work History

Home Services Delivery Manager

Best Buy
01.2022 - Current
  • Operational Management: Ensure efficient delivery operations.
  • Vendor Negotiation: Manage relationships with service providers to ensure quality and cost-effective services.
  • Team Leadership: Supervise a team of direct and indirect reports, ensuring high performance and productivity.
  • Customer Service: Handle escalations and ensure customer satisfaction through effective communication and problem-solving.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Reduced customer complaints by implementing proactive communication strategies with clients.

Home Services Delivery Assistant Manager

Best Buy
07.2019 - 12.2021
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Managed and updated database detailing important information such as customer satisfaction and capacity.
  • Fostered relationships with delivery partner
  • Train drivers in processes and soft skills
  • Improved year-over-year performance by 2%

Assistant Project Manager

RCTCDCM
01.2018 - 12.2019
  • Mechanical design
  • Mechanical drafting
  • Managed team to ensure deadlines were met
  • Managed completion of technical report

Specialty Sales Manager

Best Buy
06.2013 - 07.2019
  • Coached and trained employees.
  • Increased sales year-over-year by 12%
  • Maintained record 100% employee satisfaction
  • Leveraged partnerships with vendors
  • Awarded Best Sales Department in store for Fiscal Year 2018.

Education

Bachelor of Science - Mechanical Engineering

Florida International University, Miami, FL
12-2018
  • GPA 3.280
  • Concentration in Robotics
  • Entertainment Engineering Group - Vice President
  • Senior Project: Roller Coaster Train Car Detachable Connection Mechanism (Patented 2022)

Associate of Arts - Mechanical Engineering

Miami Dade Honors College, Miami, FL
05-2012
  • Graduated magna cum laude
  • Made Dean's List both years.
  • Elected President of Environmental Club
  • Elected Vice President of Dynamics of the Physics Club
  • Steering Committee for Student Working for Equal Rights
  • Graduated with a 3.81 GPA

Skills

  • Leadership and team management
  • Project management
  • Communication and content creation
  • Data analytics and reporting
  • Change management
  • Inclusion and belonging

Additional Experience

Accenture Development Program | Participant | February 2025 - May 2025

  • Engaged in a 12-week program focused on leadership development, including virtual workshops, inspiring speaker sessions, and cohort learning.
  • Developed skills in psychological safety, leadership, and aligning work with business strategy and goals.

Project Management FIN Mentorship Program | Mentee | January 2025 - Present

  • Participated in a structured mentorship program to enhance project management skills and career development.
  • Engaged in monthly meetings, coffee chats, and interactive sessions to build relationships and gain insights from experienced mentors.

Inclusion and Belonging Council for T4 | Member | March 2024 - Present

  • Contributed to initiatives aimed at fostering an inclusive and supportive environment within the organization.
  • Participated in strategic planning, leadership development, and community council activities to promote belonging and engagement.

Languages

Spanish
Native or Bilingual
Portuguese
Elementary

Accomplishments

  • Patent Holder: Developed and patented a Roller Coaster Detachable Connection Mechanism, published by Universal Studios in August 2022

Timeline

Home Services Delivery Manager - Best Buy
01.2022 - Current
Home Services Delivery Assistant Manager - Best Buy
07.2019 - 12.2021
Assistant Project Manager - RCTCDCM
01.2018 - 12.2019
Specialty Sales Manager - Best Buy
06.2013 - 07.2019
Florida International University - Bachelor of Science, Mechanical Engineering
Miami Dade Honors College - Associate of Arts, Mechanical Engineering

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Vanessa Nunez